Stayed there for 2-3 days. One of the two managers never seemed receptive. It was monsoon season so was raining most of the time. I asked them to arrange for cab for sight visits. Manager told me that he can arrange but he gave me a rate that was 1.5 times the market rate (I had enquired when i got down in munnar in the morning). I told him about the rate that i had heard in the morning. he told me that I can arrange it for myself in that case. Since the hotel is far from city, it would have been difficult to do so in rain. For ease, I booked the cab at the premium price for 2 days, assuming that at premium price, I could trust these guys for a good service.
On the second day, after the sight visits, the cab driver took me to couple of places for buying "specialities" of Munnar, before dropping for return journey (check about Kerala farms, Munnar). Mind you, there is very low or no net connectivity at most of these places. I asked the driver before doing purchase. After coming back from Munnar, I read the review of the purchases I made. Apparently, these places are sort of ambushes. They sell fake and overpriced products (in name of herbal medicines), and of course the locals know it. May be that is the reason, the manager asked for cash for the cab and did not even gave the receipt. After reading the reviews of the products, i am even scared to use it now.
In short, the staff of this place will rip you off if you trust them. Not expected after paying premium for everything