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aha Gateway Hotel

3.0 star property
Adventure hotel with outdoor pool, connected to a shopping center, near Umhlanga Rocks Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for aha Gateway Hotel

Sundeck
Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board
Daily buffet breakfast (ZAR 180 per person)
Front of property - evening/night
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Parking available
  • Pool
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Self parking
  • Children's pool
  • Pool bar
  • Room service
  • Conference center
  • 6 meeting rooms
Feel at home
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
Private bathroom
Hair dryer
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite

Highlights

Air conditioning
Connecting rooms available
HDTV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
Separate bedroom
Private bathroom
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Free bottled water
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About the neighborhood

Map
Corner Boulevard and Twilight Drive, Umhlanga, KwaZulu-Natal, 4321

What's nearby

  • Gateway Theatre of Shopping - 2 min walk - 0.2 km
  • Umhlanga Hospital - 11 min walk - 0.9 km
  • Umhlanga Lighthouse - 4 min drive - 2.6 km
  • Umhlanga Rocks Beach - 9 min drive - 3.2 km
  • Umhlanga Main Beach - 9 min drive - 2.9 km

Getting around

  • King Shaka Intl. Airport (DUR) - 14 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Seattle Coffee Company - ‬8 min walk
  • ‪Old Town Italy - ‬6 min walk
  • ‪Pizza Chicken Perfect - ‬4 min walk
  • ‪My Diners - ‬4 min walk
  • ‪Cuba Lounge - ‬7 min walk

About this property

aha Gateway Hotel

Featuring a rooftop terrace, aha Gateway Hotel puts you within a 10-minute drive of Umhlanga Rocks Beach. Guests can take a dip in the outdoor pool or grab a bite to eat at Fig Tree Café, which serves breakfast, lunch, and dinner. Other features include a poolside bar, a bar/lounge, and a children's pool.

Languages

English

At a glance

Hotel size

  • 146 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (ZAR 30 per night; includes in/out privileges)
  • Onsite extended parking (ZAR 30 per night)
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite garage

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Fence around the pool

What to do

  • Beach nearby
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Whale-watching nearby

Working away

  • 6 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Visual alarms in hallways
  • Lever door handles

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Fig Tree Café - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately ZAR 180 for adults and ZAR 90 for children
  • Airport shuttle service is offered for an extra charge of ZAR 390 per person (one-way)
  • Area shuttle service is offered for an extra charge

Parking

  • Self parking costs ZAR 30 per night with in/out privileges
  • Extended parking costs ZAR 30 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 6:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Gateway Hotel
Gateway Hotel Three Cities
Hotel Gateway
Three Cities Gateway
aha Gateway Hotel Umhlanga
Three Cities Gateway Hotel Umhlanga
Three Cities Gateway Umhlanga
Three Cities Hotel Gateway
aha Gateway Umhlanga
aha Gateway
aha Gateway Hotel Hotel
aha Gateway Hotel Umhlanga
aha Gateway Hotel Hotel Umhlanga

Frequently asked questions

Does aha Gateway Hotel offer free cancellation for a full refund?
Yes, aha Gateway Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at aha Gateway Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 6:00 PM.
Are pets allowed at aha Gateway Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at aha Gateway Hotel?
Yes. Self parking costs ZAR 30 per night. Extended parking costs ZAR 30 per night. Parking spots may be limited.
Is airport shuttle service offered by aha Gateway Hotel?
Yes, an airport shuttle is available. The charge is ZAR 390 per person one-way.
What are the check-in and check-out times at aha Gateway Hotel?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
Is there an onsite casino at aha Gateway Hotel?
No, this hotel doesn't have a casino, but Sibaya Casino (8-min drive) and Suncoast Casino and Entertainment World (15-min drive) are both nearby.
What is there to do at aha Gateway Hotel and nearby?
Have fun with activities like boat tours, power boating, and scuba diving, and practice your swing at the nearby golf course. Aha Gateway Hotel also has an outdoor pool.
Are there restaurants at or near aha Gateway Hotel?
Yes, there's an onsite restaurant, Fig Tree Café.
What's the area around aha Gateway Hotel like?
Aha Gateway Hotel is a short 2-minute walk from Gateway Theatre of Shopping and 11 minutes' walk from Umhlanga Hospital.

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Allan Gray, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The proximity to the mall is fantastic!
Nlambiwa Ludo, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Celani, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alvina And, 1-night trip
Verified Hotels.com guest review

6/10 Good

Nice property.
Busisiwe, 1-night trip
Verified Expedia guest review

8/10 Very Good

I didn't give this property five stars just because there was loud music playing in a conference room or bar until midnight. I had a beautiful wall of windows in my room but unfortunately it did not block the sound well.
Gregory, 1-night trip
Verified Expedia guest review

8/10 Very Good

Lucien, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Phiwe, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was super friendly, I received the utmost customer services ever. Overall, the hotel is exceptional.
Bless, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Mbali Portia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Promise, 1-night trip
Verified Hotels.com guest review

6/10 Good

I have stayed here a couple of times before and it seems that every time I come back the hotel has slipped a little further down on my list of places to stay in Dbn. My food that I had was certainly not up to standard (the night I had dinner at the hotel). The parking had drastically escalated in price and, if you come back later the evening, you may need to park off-site as space is limited. It is not that the staff were unfriendly but they certainly weren't welcoming and eager to to make your stay enjoyable. A decent stay if you get it at a special rate but not worth the "standard rates" I feel.
Gert, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Value for Money
Reception is good. And efficient. The room was OK, altho my partner wanted a bath tub as the pic had showed that. Parking catered for at the mall, so it's safe. The breakfast was good.
Jazz, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful...loved it.
Kefiloe, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Quintin, 4-night business trip
Verified Hotels.com guest review

4/10 Fair

Very disappointed and expensive with no service
I had paid for my stay but there were extra fees I still had to pay on checking in. I was soo tired and exhausted and asked to make all payments on checking out (since i had already paid for the actual stay) but was refused. I had already paid 2600R for the room and they wouldnt let me pay 50R on checking out. I had to park on the street and then check in and then get the parking and then drive around to the back street to be able to park. On morning of checking out room Service barge into my room when i am on the toilet asking to get my used towels(!?). Despite the fact that on checking in they agreed for me to check out 30 mins later. When you enter the room there is a tub next to your bed (doesnt make sense) and there is a balcony but a wall in front of it so literally no view.
Gunilla, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best hotel I've stayed at in a long time.
So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel we had booked at closed down and didn't notify us or hotels.com as we later found out from customer support. On arrival we were greeted by the on duty manger, I believe her name was Sene. She was incredibly helpful and friendly, and helped lifted my wife and my spirit after the rough day we were having. We dropped our our bags off in our freshly cleaned room and headed down to the bar for a much needed drink. We were met again by incredibly friendly staff who heard about our ordeal and made some wine a food recommendations. The wine was superb especially for only being like $13 (180 Rand) and the food was good (I'll openly say I'm a tough person to please over food). Our short stay can be summarized as a wonderful and relaxing. The staff really make the hotel great. My wife and I have actually booked in for another 5-nights for the end of the month. Something to note, there was something I was unimpressed by during our stay and after making that known on a customer survey the management of the hotel called us to find out how they could improve, which is above and beyond in my books. I've stayed at a lot of hotels internationally and in South Africa including the Pearls, and this was the first time I've ever been contacted by management to learn how they could do better. I will go as far as to say when my wife and I visit Durban in the future this will be where we stay.
Brandon, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Stay away if you like peace and quiet
Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired. Shouting in the hallways at 4am is not on. No one was at reception to complain to. This happened to us 2out of the 3 nights we were there. Brought this up to reception and all we got was “sorry about that”. Stay away.
Gerald, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Petrus, 5-night business trip
Verified Hotels.com guest review

6/10 Good

nonto, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,...
David, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean
1-night family trip
Verified Expedia guest review

8/10 Very Good

Excellent service, and close to amenities
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items.
Peter, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not very happy been peak time
Just wanted to say how my holiday turned out .on the 1st night the aircon was not working and they gave me a fan to use .my wife and I are people that cannot sleep without aircon .when I phoned reception they said they can only help in the morning and also they could NOT move me into another room.I really felt that my one night was not worth it and I should definitely get a refund or a free night since I was put in so much of inconvenience. Also when we went down for breakfast and we wanted to know if the potatoes we fried in the same oil as the other food as we are muslims and we are worried about eating haraam food .the staff were very rude and they laughed at us.Then also one of the days when we came back to the room there was a lady that came out of the toilet and she had her own card to the room.She did not even say anything to us to say that she was just checking if everything was in order but rather hurried out of the room.How can people just enter the room at any time,what about our personal belongings. Just to mention also that the aircon also troubled for one more day after that .Also one of the lifts were not working and this also was very irritating and inconvenient because been peek time in December and have to wait for some time for the one lift to come .Also after I checked out and the hotel called me for some feed back,and they told me that how is it possible that your family is here and they dont have any complaints and that we had such a bad time .
Mohammed Imraan, 5-night trip
Verified Hotels.com guest review