8/10 Very Good
Oct 6, 2024
Great stay with some hiccups
We are back here for the 3rd time. We celebrate our civil wedding anniversary here, but we can't celebrate in the restaurants because some of our friends have kids, so we end up having our dinner for 3 nights at the adjacent restaurant around El Mirador.
Arrived as usual with that aroma from the entrance and was accommodated in the reception area. We were sent to our room but after a couple of minutes we were told we were sent to the wrong room, luckily we didn't change our clothes yet and decided to sit on the sofa,
I understand this can't be our room because it's a bit bigger but this is not our fault. anyway we were sent to a different room on the 4th floor instead.
Dinner- on a particular night, I complained about the quality of food as the choices were not great and the buffet presentation was not appetising at all, the squid was rubery and salty etc which I expressed my dissatisfaction to one of the girls and informed the Chef and other manager around. The next evening everything changed, the way we know how buffett was served and presentation is much better with lots of small bites or pieces with a nice choices.
Lastly, We were given fruits, wine, and gifts for our anniversary. Thank you for your thoughtfulness.
Also, Please have a water or ice dispenser for people who like to get more water and ice.
When we check out, some charges are not into our room, so i scrutinise it and the reception in charge recalculated it. Take note of your bills each day.
Romelito
Romelito, 7-night trip
Verified Hotels.com guest review
