Travelling with our son and his wife, our party of four unfortunately found this hotel experience disappointing and sub-par, during our 2 night stay.
Based on a very different experience during a 5 star stay here nine years ago, it is quite evident the hotel is no longer being managed as well as it used to. It has become tired /outdated and is in dire need of lacking upkeep, repairs and improved cleanliness.
Our bathroom was not properly cleaned and smelled of the stench of urine as soon as we walked in. The bathroom floor and bedside tables were sticky. As 2024 is going down as a 20 record worldwide for travel, there were no other hotels available, so we stayed put.
Also there were basic things like broken doorknobs, lacking power /USB outlets, malfunctioning toilet flush, no phone in room and so on (i.e. things normally included in any 3 star hotel are lacking).
The staff are very polite but seem anxious as though they are being evaluated - as if required by policy, not really sincere.
We are dog owners all our lives and love dogs; but dogs need to be confided to their rooms and common hallways - they should NEVER be allowed into restaurants or lounges where food/ drinks are being served. We are world travelers and this is the majority of hotels' basic policy and there is a reason for it.
New management need to open their eyes and make some changes if the they want to stay in business. This is a hotel, but it is being run like a fishing lodge!