What makes this hotel a pleasant place to stay is the staff. Everyone, from the front desk staff, to the housekeeping staff, and the swimming pool attendant, and the waiters at the restaurant, are very friendly, polite, attentive, and professional.
Little details are appreciated, like the orange or cucumber water dispenser by the front desk with dates to eat next to it.
The hotel is located in a working class neighborhood which is safe, quite enough, and near a metro station. There are lots of little shops and restaurants.
Special mention to Ahmed and Ahmedin at the restaurant who work really hard.
We bought the half pension option, which was pretty good, but breakfast is very crowded because the restaurant is small for all the people who go, and there is only one person clearing the tables. Many guests take food items from the buffet and fill up bags to take with them, the result is that the buffet runs out of things quicker than it should, they should be told taking food out of the restaurant is not allowed.
The worst thing about the hotel is the condition of the bathrooms, which is full of mold stains due to not having a window or even an air exctracror. More frequent maintenence would help with this problem. It is not pleasant at all to be in a bathroom in these conditions, and not for the price one is paying. I really think some sort of compensation would be in order.