2/10 Poor
Nov 23, 2024
Do noy stay at this place
This hotel is locate inside Sofitel Hotel. They have no reciption on main floor & we can't go to their floor by elevator or staircase. And there's no phone or even a button we can use to contect them. We had to call them by our cellphone which is international roaming. The room cleaness is belwo average. I had a back pain & wanted to take a hot bath. After filled water, I saw dirty black pieces & hairs in bathtub. I tried to drain water butdrainage doesn't not work. Thier office has closed. The next day, only bed was made & bath towels hanged on rack been takedn away withour replacement. Dirty floor wasn't vacumed & bathtub wasn't dained. The reciption said she could come but never did. After several hours, we talked to them again. The lady came and gave us new bath towel. After half hour, a guy came. He tried to fix the drainage but failed. Then he went to an empty room to see how the drainage works. Then he came back but still failed to drain water. We asked to use empty room bathtub so I could have a hot bath for my back pain. He said that he would go to check & let us know. We waited for about an hour and then my husband went to their office. The guy closed the door and has gone. How terrible the service is.
Winnie
Winnie, 1-night trip
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