4/10 Fair
Nov 22, 2024
Bad experience
We were glad we were able to check in to our room early. The room was ok. No seating besides the beds and a small desk and chair. There was no closet, table, or place to set luggage except the floor or bed. Front desk said at check-in the water was being worked on and to run the water for a bit & the hot water would come. It never came. Just luke warm. Didn't get a relaxing hot shower I'd hoped for. Breakfast was sad. No eggs, cold sausage, & no fruit.
Thank goodness for the pancakes and cereal. On checkout, front ofc person didn't greet me or ask how our stay was. I mentioned the hot water issue, and she didnt offer any sort of restitution just said she would leave a note for the manager. We will definitely not be staying at this Tru by Hilton again.
Felicia
Felicia, 2-night family trip
Verified Hotels.com guest review