I stayed at SureStay Hotel by Best Western San Antonio Riverwalk and had a terrible experience. My first room had bed bugs, and the one they moved me to was right next door—also unclean. I had to demand a safer room further away. To make matters worse, the staff was rude, sarcastic, and completely unapologetic. No compensation was offered for the health risk, emotional stress, or inconvenience. I took photos of the bugs, bites, and filth.
Do not stay here if you care about cleanliness, safety, or basic respect.