The staff were very gracious and accommodating, more than one can reasonably expect. We arrived very late, yet the host at the counter welcomed us warmly, and tried to help as best he could with the issue I had with Expedia promising a certain type of room. The next morning we slept in and just missed the complimentary breakfast, but our host delayed cleaning up so that we could eat. Much appreciated! Finally, we enjoyed the small treed area behind the hotel, which is quite peaceful.