6/10 Bueno
5 de octubre de 2024
Had it not been for the fine dining lighthouse restaurant, Chef Marco, and Troy, this trip would have been a disaster. The daytime food and staff are 2 1/2 stars. I do not recommend as it is not a five star hotel as advertised. Do not waste your money. It’s very isolated and it takes about $100 to get anywhere via cab. The front desk, Samantha is very rude and condescending. Most people are very unhelpful and really don’t understand the concept of customer service. The ambassadors are not well trained, and really do nothing for you so you’re on your own. Again, the food at the lighthouse is exceptional, but the rest of it is not worth it. Go somewhere else and definitely book the extreme adventure. That was the highlight of our trip. For a country that survives on customer service, I would never return because they really need training from other countries like Mexico who have it down pat! Thousand dollars a day, I should have received a much better level of service and so should you.
Dorothy Jo
Dorothy Jo, se hospedó 5 noches
Opinión verificada de un huésped de Expedia
