6/10 Good
Jan 6, 2025
Decent location- subpar cleanliness and service
The location is pretty good, close to the Bishop Arts District (15 minute walk, not 7) and it offers free, secure parking.
The contactless check in was easy, however, the room was not very clean. The remote had stuck on food, there were dead bugs stuck on the blinds, and a piece of food on the floor. When we arrived we pulled the duvet back and there were strands of hair on the sheets.
We requested new sheets and pillowcases (we offered to put them on ourselves) and after calling the manager, the hotel staff member proceeded to berate my wife, telling her the sheets were clean. When changing them she dragged the comforter across the floor over to the couch and left and never returned with clean pillowcases.
Also, and this is minor, there is nowhere to hang used towels. We were very excited for this stay based on the reviews, but sadly our in-room experience was not a good one.
Wendell
Wendell, 1-night trip
Verified Hotels.com guest review