The Lovat Hotel

Shockingly bad

No stay possible as no room available !!!! Was expected to share with other guests ! Really ?? And Hotels.com were nowhere to be seen/heard to sort the mess out ! Had to find another hotel ourselves. Not impressed

Jean-Claude, Viaje de 2 noches, dic. 31, 2019

Comentario auténtico de un huésped de Hotels.com

Disappointed.

Nice welcome at check in. Staff were all very friendly and helpful. Breakfast was tasty and plentiful. Okay. That’s the good stuff. This hotel needs completely refurbished. That’s all I’ve got to say.

Stephanie, Viaje entre amigos de 1 noche, nov. 23, 2019

Comentario auténtico de un huésped de Hotels.com

Needs work

I can't complain too much for the price but the place needs work. There were brown marks on the carpet and dents in the walls. The door would only open part way before getting stuck on the carpet. The drawer fronts in the bathroom were missing. The hot water tap didn't even make it past lukewarm. The double bed was literally a standard double so my feed were practically hanging over the edge. At breakfast, guests had to wait a while in frustration as almost all of the cooked food had run out, despite it being relatively quiet. The staff were friendly enough and provided us with a second key upon request. There was some confusion on arrival over the state of the booking but when I followed it up the next day, they said it was fine.

James, Viaje familiar de 2 noches, nov. 14, 2019

Comentario auténtico de un huésped de Hotels.com

Unfortunately, The Lovat didn’t have ours, or my sons families reservations when we arrived for a family wedding. They found us two rooms, but unfortunately the shower in our room didn’t work and several bulbs were out, ,asking it really dark in the room. My sons family room was unfinished, with no hanging rail, or door on the wardrobe, plus the radiator leaked and the room smelled of damp. The staff did as much as possible to correct the problems, but we were attending a much looked forward to family wedding, and the problems at the hotel made things very difficult and stressful for us. We also had to pay the hotel in full as they told us that they hadn’t received any payment from Expedia.

Viaje familiar de 3 noches, oct. 18, 2019

Comentario auténtico de un huésped de Expedia

First I want to say that the staff were friendly and helpful and that my room was clean and the bed was comfortable. However, this hotel needs a lot of investment to bring it up to the Best Western standard. The property is rickety and creaky. The walls are so thin, the snoring of my neighbour woke me up. The floors and stairs are uneven and move around. There are parts of the stair cases that I’m sure would fail health and safety checks, particularly the part of the staircase that leads to the back bedrooms where the stairs curve round and another short staircase leads off. There is no information anywhere in the hotel. There’s no information folder in the rooms, not even a note to say how to contact reception on the phone. I’ve come to expect some sort of notice around environmental policy in the rooms and was disappointed that my towels were consistently replaced when I was hanging them up (usually a sign you don’t want them changed) and my bar of soap was removed daily when there was really no need (& wasn’t replaced on my penultimate day). It’s so wasteful. I had the breakfast and it was ok - but there was no menu, no real choice and the continental offering was pretty limited for people who wanted it. There wasn’t even a jug of water alongside the juices and my glass of water that I requested was forgotten both times of asking. Overall I was disappointed with the hotel and I wouldn’t stay here again.

nynaeve2k, Viaje de 4 noches, sep. 5, 2019

Comentario auténtico de un huésped de Expedia

Property is quite old and some parts are run down. Some staff was so so. Also listed perks are not available, restaurant also so so. Will not stay there again.

Viaje en pareja de 10 noches, sep. 1, 2019

Comentario auténtico de un huésped de Expedia

Friendly, mostly professional staff. Decent food and drink.

Viaje entre amigos de 2 noches, ago. 23, 2019

Comentario auténtico de un huésped de Expedia

Very old and basic hotel. Looks as if nobody cares. Dirty carpets, awful bed and very noisy. Breakfast very average and hit and miss service. They also tried to charge us again when checking out even though we had paid in advance with Expedia. My advice is find somewhere else.

Viaje en pareja de 2 noches, ago. 15, 2019

Comentario auténtico de un huésped de Expedia

As a group of 10 we spent a most enjoyable weekend at the Lovat. All staff were excellent, attending to us at all times.

Viaje entre amigos de 1 noche, jun. 8, 2019

Comentario auténtico de un huésped de Expedia

Great place to stay, very close to town and rail station with a great restaurant

Viaje de 8 noches, may. 22, 2019

Comentario auténtico de un huésped de Expedia