Prime Residence New Cairo

Initially there is manager there called Hazem who banned my family from visiting me and said the Egyptian law banned it, even though am a foreigner and this law doesn't apply on my case, his attitude was very bad and not professional also his english is very bad and we could not communicate not even the medium level of a semi-hotel service kind. If it wasn't for the good agent Marco who gave all his support and professionally tried to fix the issue we had i wouldn't have came back again to this place. You're management should be educated!

Staff was great but internet was not available. Good location but a lot of construction.

Wifi is expensive and difficult to get. Also difficult to find on Google Maps, navigation took me to the wrong place at first

This property is so noisy and loud on every floor between Guest of the place walking in the hallway or shutting their room door different time early morning and late at night including the hotel Staff. I had to change my room a few times and that did not help because there are noises outside the property where there are many constructions site. Some items need to be repaired in rooms they tried to do it but under any circumstances, it interrupts your stay. The management try to be nice and polite listening to you. But in the end, not many issues get resolved also they don't provide free cleaning to the room and not even toilet paper or tissue without insisting asking for it. no free internet. I travel a lot. In General, I felt any low star hotel can to better than this place. You have to think twice before you make your reservation.

A cosy, clean and welcoming place with very friendly and helpful staff

I enjoyed my stay at this fantastic hotel. The location is perfect and near to most of the places that interested me: AUC, Rehab, shopping centers, etc. The room is sparklingly clean and has everything that I needed, clean towel, kettle and comfortable bed. The surrounding roads are dusty because of an ongoing road construction at the time of my visit but the property is quite accessible by Uber. Ride is very reasonable too. Ride from airport cost us EGP150 ($9) and ride to almost anywhere else ranges between EGP30-90 for us. Wifi cost $13 extra for portable equipment that could be used beyond the hotel but I opted to use my slow 3G network on my phone. The staff is nice and friendly especially Yara, Mahmood and Dina. Yara is very professional and was ready to assist with recommending and finding restuarants, and arranging trips. Plus they speak good English. I had booked for 3 nights but extended my stay for 2 more because of the overall satisfaction I derived from my stay. I will definitely use this hotel again.