Tru by Hilton St. Charles St. Louis, MO, St. Charles

Cheap enough and the location was great. Not necessarily the most family oriented hotel, but if I was still a solo traveler or on business this would be perfect.

The room was very clean and comfortable. The breakfast personnel did a good job under the Covid circumstances. It's a lot to ask one person to do when there are several people being served buffet style. The only thing that was really disappointing was that there didn't seem to be enough staff. No one was in the front when we tried to check in. We waited several minute's and then she seemed quite flustered when she did check us in. We were offered cold bottled water, but then she didn't have any so we were given room temp water.

Lovely stay, only issue was the fire alarm going off in middle of the nighy and havibg to evaluate. No fire or smoke just the alarm.

Check in was easy. First night toilet wouldn’t flush. Front desk didn’t know where to find plunger had to wait until morning. Then we had to go down again and happen to see a man who I asked if he was in maintenance and tell him myself when the front desk should have. Then we had the fire alarm go off at 1am People smoking in the hotel No coffee no nothing for anyone to drink out at all.

Rooms are small. The bed takes up most of the room. The rooms are sanitized for COID- however the maid staff and half of the other staff were either not wearing a mask, or had it pulled down under their nose or chin- so what's the point? The lobby was very nice and everything seemed clean and new. Location is great.

The man at the front desk was extremely helpful and polite, the location was perfect for our visit and although the room was minimalist it was clean and spacious

Hotel was very clean and smelled fresh upon walking in. Had a great time will be back again! Also, Josh the front desk worker was very kind and helpful!

No breakfast served so they had grab and go bags which were just a bottle of water and a muffin. You should remove free breakfast from ad as it is misleading.

It was an amazing experience, the cleanliness of the room was excellent and it shows they are doing everything to keep patrons safe. Thank you

I was very excited to stay at another Tru Hotel, the only had I stayed in was in Amarillo, TX and that was a great experience. This time, not so much. It check in person was amazing but as we stared heading toward our room, I was a bit disappointed. The halls felt dirty & looked dirty, the carpets had not been vacuumed and the walls were all scuffed and smudged. Which took away from how visually appealing the hotel could be. Other than that it was a comfortable stay & the room was clean.