Platinum Hotel & Residence Wilanów, Varsovia

My friend and I came to Warsaw for two days. We arrived a little too early, but a receptionist found an empty room for us. Our check-in took a couple of minutes. People working there are nice and polite. When we entered the room, we loved it! The room was light and cosy. It is a new and very comfortable hotel located in a good area. We will come back there for a next time.

I am visiting from America and I am very happy with this hotel. The staff is great, great restaurant, the rooms are clean and along with the entire section of Wilanów, the hotel is just about brand new. I have a suite with a kitchen and it was stocked with a fridge, dish soap, dishes, and utensils which is refreshing because this isn't always the case with other hotels I've been to. I work remote and a major plus for me was the great Wifi. I think it is capped at about 30Mbps but it is consistently at that speed. No downtime or slow times. Also, the town of Wilanów is a Polish utopia. Everything is almost too perfect. Friendly people, no litter, no disorder - a welcome change from some of the American cities I've spent time in. Everything you need is close by - groceries, shops, Wilanów Palace, vegetable/fruit stands, hiking trail, church (one of the most beautiful churches I've ever seen). I want Polish citizenship! :)

It was a very good stay. Upon arrival we found out that there are no rooms with double beds and got upgraded to studio room. The hotel is very clean and tidy. It is designed more for a business travel but we were happy with our stay. Very good value for the money. The parking is paid but first 40 min is free.

We were very happy with our stay. It is not too far from the airport and was a very good price. The room was very clean and modern. We had air conditioning and it was a comfortable stay with good wifi. The only thing is that it is a little bit far from the centre of Warsaw but the taxi was around 30zl which was affordable.

Staff was helpful but company rules and practices leave a lot to be desired. For instance, guesses have to call everyday before 12:00 pm to have their room clean, towels replaced, bedsheets replaced . Carpeted floors are not vacuumed everyday or ever during my stay. Very limited menu in the hotel restaurant. Coffee and tea packets replacements have to be done through the front desk and not automatically done by housekeeping. Service is geared towards satisfaction of management and not of customers. This hotel should replace its entire management team.