Círculo Gran Vía, Autograph Collection (Adults Only)

This hotel is amazing. The staff was amazing, the room was amazing, and overall of i am to come back to Madrid, I will be staying at this Hotel. Even the valet was amazing. If your in town, you have to come here.

love this property, excellent location to experience the Gran Via.. be careful when visiting this area!. watch your belongings!

Everything was as expected for an autograph collection hotel as far as the appearance, quality, and cleanliness of the hotel. The manger reached out before our stay asking us if we had any questions about transportation or if early check in was something we wanted if available, which I thought was wonderful service. Our bad experience was when I got an email from the same manager a few hours before check in informing us that they had overbooked and moved us to a "suite" at another Marriott owned hotel. While the other hotel was nice, it wasn't to the level of this hotel and I'm pretty sure the "suite" we may have been put in costs less per night that what we paid for our night at this hotel. To be notified of it within hours of check in wasn't right either. Fortunately, when I wrote back and let them know that I was unhappy about the situation and was adamant about staying at that the Círculo Gran Vía they found a way to accommodate us. When we got there the woman at check in said the manager wanted to come up and apologize. We waited for about 10 minutes and she never came nor did we ever hear from her. I wouldn't stay here again and probably wouldn't recommend this hotel to a friend because of that experience.

very good location. brekfest is very expensive.

The property is attached to and shares various spaces with a Casino. Rooms, staff and location are very good but the Casino is mentioned as being "close to" the hotel. It is in and is part of the hotel, including on some guest floors. Even with card access security that wasnt expected

Can’t sing enough praises about this place. First off, the staff is top notch. Everyone we dealt with in every position from the front desk, bellhops, maid service, room service, car service were just the nicest, most helpful people ever. The rooms are really well designed and very comfortable and nice and clean. The chocolates they brought by every night were yummy as well. The location is right in the middle of everything so super easy to get to everything in Madrid. Only gripe is we’re the strong smell of perfume/cologne in the lobby and the water pressure is a little weak.

Very nice property in good location. Room was spacious with nice details and very comfortable bed and sheets. Would definitely stay there again.

Lovely hotel - spacious, well furnished and styled rooms. Loved the private terrace. Very little to fault. Convenient location but busy. Unfortunately with road construction, can’t be dropped infrong of hotel but we were told beforehand.

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great place, very central