Starfish Las Palmas - Adults Only

L albergo è molto vecchio e nn vale ciò per cui si paga. Specialmente se nn si fa il tutto incluso. Veramente pessimo.

Ubicación muy buena, a pocos metros de la playa y cerca del pueblo, con muchas opciones de restaurantes y ocio cercano. No me gustó que no se pudiera usar la piscina ni las hamacas de playa del hotel principal.

El hotel en general es muy bueno. La comida llega a aburrir después del tercer día. Los tragos en el bar los sirven de tal forma que ahorren costos, piña colada sin casi alcohol, ni guinda, ni canela, etcétera. Sin embargo, Hay un bartender muy bueno, su nombre es Fernando, tiene buena platica y hace bebidas riquísimas. Los amantes del café tendrán problemas porque en la cena no sirven café. El sub director del hotel (ARTURO), un español muy atento y pendiente de la satisfacción de los clientes. Este es un hotel de Plan todo incluido y expedía solo incluye el desayuno, al llegar al hotel se ~DEBE~ pagar 35CUC para cambiar a ese plan. Si no lo pagas solo puedes usar las instalaciones. No puedes ni siquiera comprar a la carta en ningún restaurante del hotel. El hotel tiene muy pocos baños para servicio de los huéspedes y estos generalmente se encuentran sucios o en mal estado. El restaurante donde se sirve la comida a la carta es muy amplio pero por la noche tiene un área de mesas donde sirven la cena pero está a oscuras.

must hava all-inclusive to be able to enjoy any of the facilitities, even getting a coffee (not to mention that you can not buy one either)

The location is right at the most beautiful beach I’ve ever been to with sugary sand and aqua waters. The noise level was not comfortable for us. Music in the park which was in the direction our balcony faced went on til the middle of the night. I did speak with staff about this and it is recommended to stay in the garden suites if you are noise sensitive. I would stay here again if I could get the garden suite.

Nice breakfast buffet

Great location. Nice resort. Friendly staff. Food could be better? But this is Cuba.

In January 2020 I spent six days in this hotel and had to move five times from one unacceptable room to an other. I had the following problems with the room: 1, urine smell inside the room, 2, huge cockroaches in the room, 3, NO FIRE ALARM inside the room, 4, no working air conditioner and the temperature was around 30C, 5, the balcony door was stuck, 6, no phone in the room, 7, very dark room, 8, extremely loud music from the near park until 3 am, not possible to sleep. We asked the hotel for help but they were not helpful and sent us to check out the other room before we move - they said it’s the guest’s responsibility. We had to pack and carry the luggage. There is no lift but more buildings and we had to carry all our stuff with no help. Floors were covered in water and I fell once. I asked the staff to speak with the manager, the manager never came to talk to me, although I wanted to sort out many problems, didn't care about me. At first sight I liked the hotel, but after all this I will never go back there.

Very dirty, bed linens were with stains, pillow cases with gray dust stains, dirty drops on doors. View on local bus parking, backyard between a few buildings, garbage. Do not recommend

Decent hotel for the money. Of all of the all inclusives I saw available on that stretch of beach this was the best option for the price.