First off the staff is very nice, and yes its clean... Now they tell you in the comments they have an elevator.. I didn't even know places listed that but they do and why I looked, its because they DONT! 10 suitcases had to be carried up the stairs with no offer of help from the staff so yes they LIE! The vending machines didn't work and when you asked them, they just said they don't work. We had 2 rooms and the AC didn't work in either of them, lucky it was cold outside so we just opened the window. the shower in one room leaked through the shower on the floor thru a hole in the base. No Ice machine no refrigerator.. Would have never stayed if we would have known about the elevator.