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The Coal Exchange Hotel

Property class: 3.5
Hotel with restaurant, near Cardiff Bay

Choose dates to view prices

Cardiff Bay is at your doorstep when you stay at The Coal Exchange Hotel. Enjoy the hotel's vibrant atmosphere, savor a meal in the restaurant or unwind with a drink at the bar, all while staying connected with in-room WiFi and benefiting from multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Non-smoking

Main amenities (9)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
  • Free toiletries
$60 nightly
The total price is $72
Aug 18 - Aug 19
Total with taxes and fees

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a large mirror on the wall.

Standard Double Room

7.6 out of 10
Good
(15 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a large ornate mirror, a wall-mounted decorative piece, and a desk with a chair.

Family Room

7.4 out of 10
Good
(3 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | In-room safe, iron/ironing board, WiFi (free), individually decorated

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

Triple Room

8.0 out of 10
Very good
(6 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, iron/ironing board, WiFi (free), individually decorated

Triple Room, Accessible

7.4 out of 10
Good
(6 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for King Room

King Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

King Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, iron/ironing board, WiFi (free), individually decorated

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

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Interior entrance
The Angel Hotel
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  • Pet friendly
  • Parking available
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8.4 out of 10, Very Good, 3,357 reviews
$53 nightly
The price is $64
Aug 23 - Aug 24
Total with taxes and fees
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About the neighborhood

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 km
  • Coal Exchange building - 1 min walk - 0.0 km
  • Mermaid Quay - 2 min walk - 0.2 km
  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km

Getting around

  • Cardiff International Airport (CWL) - 28 min drive
  • Bristol International Airport (BRS) - 57 min drive
  • Cardiff Bay Station - 5 min walk
  • Cardiff Central Station - 23 min walk
  • Cardiff (CFW-Cardiff Train Station) - 23 min walk

Restaurants

  • ‪The Mount Stuart (Wetherspoon) - ‬6 min walk
  • ‪The Dock - ‬5 min walk
  • ‪Coffee Mania - ‬4 min walk
  • ‪PizzaExpress - ‬6 min walk
  • ‪Côte - ‬6 min walk

About this property

The Coal Exchange Hotel

  • The Coal Exchange Hotel puts you just a 5-minute drive from Cardiff Bay and Utilita Arena Cardiff. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, Cardiff Castle and Principality Stadium are within a short drive. The helpful staff and overall property condition get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 55 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 1:00 AM
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (late night)

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Romance packages

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 30-inch LCD TV
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Pets

  • Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Does The Coal Exchange Hotel offer free cancellation for a full refund?

Yes, The Coal Exchange Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Coal Exchange Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Coal Exchange Hotel?

Sorry, there's no onsite parking at The Coal Exchange Hotel.

What are the check-in and check-out times at The Coal Exchange Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an onsite casino at The Coal Exchange Hotel?

No, this hotel doesn't have a casino, but Les Croupiers Casino (6-min drive) is nearby.

Are there restaurants at or near The Coal Exchange Hotel?

Yes, there's an onsite restaurant.

What's the area around The Coal Exchange Hotel like?

The Coal Exchange Hotel is a short 5-minute walk from Cardiff Bay Station and 6 minutes' walk from Wales Millennium Centre.

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Reviews

The Coal Exchange Hotel Reviews

8.4

Very Good

8.2

Cleanliness

8.6

Location

9.0

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious, good, and plentiful with a variety of hot and cold choices. (40 reviews)
  • The on-site restaurant served fabulous food with beautiful surroundings and excellent service. (22 reviews)
  • The hotel's jacuzzi baths were a lovely bonus, providing a relaxing experience for guests. (35 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Building
Location
Bathroom
Food
Restaurant
Lobby
Bed

Reviews

Verified review

10/10 Exceptional

Staff were excellent and breakfast the best
Susan, 2-night trip
Verified review

10/10 Exceptional

Beautiful classy hotel, old but lovely. Stunning room, absolutely great staff. Great value, would 100% stay there again. Diolch.
Lucy, 2-night trip
Verified review

10/10 Exceptional

Beautiful cosy hotel with lots of character and charm, close to everything you need.
Tamsin, 1-night trip
Verified review

8/10 Very good

Ideally placed for a visit to the Bay
David, 1-night trip
Verified review

10/10 Exceptional

Lovely stay, clean rooms, friendly staff, great location in an amazing building. Loved all the historical features of the coal exchange ! Only disappointment was the availability of breakfast food and drinks. Timing was not great for keeping the food topped up to handle the number of guests. When we did get food it was excellent quality!
Emma, 1-night trip
Verified review

8/10 Very good

The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
David, 3-night trip
Verified review

10/10 Exceptional

What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
Saul, 1-night trip
Verified review

10/10 Exceptional

The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.
tim, 1-night trip
Verified review

6/10 Good

This is very nice historic place and you can see and feel the history all around you. Sadly we were there on one of the hottest day of the year and there is no air conditioning in the rooms. For a 2 double bed big room they gave us a single fan and response from reception wasn't very good when asked for another one fan as the inside was hotter than outside for a sun facing room. There are few paid parking just outside the hotel or multistorey parking with in a 5 minute walk.
Ramesh, 1-night trip
Verified review

8/10 Very good

Very spacious rooms. Very good stayed many times
Stephen, 2-night trip
Verified review

10/10 Exceptional

Lovely historic building, liked the cleanliness and promptness of staff to fix leak problem in the room. Nice breakfast. Lovely stay!
Sugnesh, 1-night trip
Verified review

10/10 Exceptional

Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .
Cerys, 1-night trip
Verified review

8/10 Very good

We recently stayed here and I booked the Presidental Suite for one night The suite was very spacious and clean. The Decor was amazing. The staff were friendly and very approachable and always happy to help. We went down to breakfast between 8-8.30 and the restaurant was practically empty which is great. The breakfast was nice with not a vast selection but more than enough. We did miss fried eggs, though. The only downfall was the parking as this hotel doesn't have any. But it does offer a discounted stay at Q-Park which is situated behind the Premier Inn and around a 5-10 minute work. (Depending on the person) Overall - it is an amazing place to stay with lots of history and character. I would definitely return.
anthony, 1-night trip
Verified review

10/10 Exceptional

Staff was friendly and knowledgeable. Enjoyed our stay very much.
Marc, 2-night trip
Verified review

8/10 Very good

Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.
Rhodri, 1-night trip
Verified review

8/10 Very good

staff very friendly . Nice stay for 1 night . Breakfast was nice
Elaine, 1-night trip
Verified review

8/10 Very good

Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Alexandra, 1-night trip
Verified review

8/10 Very good

The room (22) was generous in size but there were a couple of issues . The TV remote didn’t work and needed new batteries, the safe had been left locked by the previous occupants and the bath panels were in need of a coat of paint. Having stayed at this hotel previously I was looking forward to a really good breakfast ( based on previous experience )however I was quite disappointed. No muesli on the menu , the tea was “brewed” in an urn and no eggs be it boiled , fried or poached …….only scrambled. The check in staff were very accommodating , friendly and quick to rectify any issues that they were capable of dealing with . I felt let down as based on previous experience I had recommended this hotel to a number of family members and we had booked 6 rooms altogether. Definitely not the worst hotel I’ve stayed in and the hotel has character and history of its own but a few areas need attention.
Brent, 1-night trip
Verified review

10/10 Exceptional

Great historical building with lots of character and really friendly staff.
Mr John, 1-night trip
Verified review

10/10 Exceptional

The staff were amazing - really helpful and friendly
Sara-Jane, 1-night trip
Verified review

8/10 Very good

Really friendly and helpful staff
Michael, 1-night trip
Verified review

8/10 Very good

Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Caroline, 1-night trip
Verified review

8/10 Very good

Great hotel

Lovely and quirky hotel. Spacious rooms and comfortable beds.
Rosaleen, 1-night trip
Verified review

10/10 Exceptional

brilliant staff ..rooms good and clean ,the spa bath is amazing!
Steven, 1-night trip
Verified review

10/10 Exceptional

Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Bruce, 1-night trip