I’m not sure where to begin with this review. I was expecting an older inn in a small town with lots of character. What we got was anything but, and we were extremely disappointed. The description of the inn is so misleading. Nowhere does it say that the bathrooms are separate from the actual rooms. I’ve stayed at bed and breakfast inns before and this is always clearly stated. This was not marketed as a b&b or anything similar, so after a long car ride to Cumberland, it was completely unexpected. It is marketed as an inn and spa, however no information was ever given about where the spa is located, how to get any of the services, and if it was even available. There was no free water in the rooms as stated. And thank goodness we are able to navigate stairs. No one with a disability or a hard time with stairs could stay here with the several flights you might have to take. The thermostat in the inn was set at 66 degrees and was absolutely freezing. The thermostat is located outside the rooms, so I guess affects all the guest rooms. I actually turned it up once because I was so cold, but it ended back at 66. This made it even more uncomfortable to have to walk down the hall to where the restroom was. The plumbing was terrible and we were always afraid to use the toilet. No water pressure and shower was lukewarm. No hand towels were provided, the hand soap container was empty, and there were no tissues. All of these things together truly led to a very unpleasant experience.