6/10 Good
Dec 2, 2024
Great breakfast, but a few issues…
We have stayed in a few 25 hour hotels, we generally love the offering. However there were a few disappointing issues. We were upgraded to a room with a balcony, with a bathtub on it, which couldn’t actually be used because it’s winter and the water wasn’t on. The balcony had a plant pot with growing weeds, a single seat and a dirty ashtray. Not the most appealing. During our stay the streaming service just didn’t work, when we asked we were told its new and there were issues they couldn’t fix. It meant that most of the weekend we had someone streaming Norwegian and Dutch programmes on the streaming service and we only managed to connect our Netflix twice. We also returned to our room one day where someone had used our toilet despite us having been out all day. One evening we came back, after the room being cleaned, the bath mat had been put in the shower and the shower left running through the smaller spray-hose, meaning the bathmat was drenched. We also really wanted to use the bar but we couldn’t get served the two times we tried. The bar seemed to cater for external non-hotel guests having events. The saving grace is the breakfasts and the staff serving each morning. They offer a great selection of foods, cooked and cold options and incredible attentive staff, who can’t do enough. The reception staff are also great despite not being able to help with the tv issues or offering to come and re-clean our bathroom.
Peter
Peter, 4-night trip
Verified Hotels.com guest review
