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The Crystal Luxury Bay Resort Nusa Dua

4.0 star property
Family-friendly hotel with spa, near Puja Mandala

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

Exterior detail
2 outdoor pools, free cabanas, pool umbrellas
Deluxe Bay View | In-room safe, desk, blackout drapes, soundproofing
2 outdoor pools, free cabanas, pool umbrellas
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Airport transfer
  • 24/7 front desk
  • Gym
  • Non-smoking
  • Spa
Main amenities
  • Daily housekeeping
  • Restaurant and 2 poolside bars
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Children's pool
  • Bar/lounge
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Business center
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Rollaway/extra beds
  • Television
The price is $88
includes taxes & fees
$78 per night
Nov 29 - Nov 30

Room options

Available filters for rooms
Showing 16 of 16 rooms

Family Loft with Plunge Pool

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Jacuzzi Suite Pool View

Jacuzzi Suite Pool View | Private spa tub

Jacuzzi Suite Pool View

Highlights

Balcony
Soundproofed
Private plunge pool
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Tempur-Pedic bed
  • 516 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bay View

Deluxe Bay View | In-room safe, desk, blackout drapes, soundproofing

Deluxe Bay View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 356 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Crystal Suite

Crystal Suite | In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 818 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for 2BR Penthouse Diamond

2BR Penthouse Diamond | Private kitchen | Electric kettle

2BR Penthouse Diamond

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Kitchen
  • 1194 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room

Deluxe Room | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 356 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Loft Suite with Jacuzzi

Family Loft Suite with Jacuzzi | Living area | LCD TV

Family Loft Suite with Jacuzzi

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cribs/infant beds
Refrigerator
  • 1195 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Bay View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Bay View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Loft Suite With Jacuzzi

In-room safe, desk, blackout drapes, soundproofing

Family Loft Suite With Jacuzzi

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for 3BR Penthouse Emerald

In-room safe, desk, blackout drapes, soundproofing

3BR Penthouse Emerald

  • Sleeps 6
  • 1 King Bed

View all photos for 2BR Penthouse Diamond

In-room safe, desk, blackout drapes, soundproofing

2BR Penthouse Diamond

  • Sleeps 4
  • 1 King Bed

View all photos for Jacuzzi Suite Pool View

In-room safe, desk, blackout drapes, soundproofing

Jacuzzi Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Crystal Suite

In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

3 outdoor pools, open 7:00 AM to 6:00 PM, free cabanas, pool umbrellas

Novotel Bali Benoa

Pool
Spa
Airport transfer
Free parking
8.6 out of 10, Excellent, (781)
The price is $96
includes taxes & fees
$88 per night
Dec 13 - Dec 14
Novotel Bali Benoa
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About the neighborhood

Map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363

What's nearby

  • Bali Nusa Dua Convention Centre - 2 min drive - 2.9 km
  • Bali Collection Shopping Centre - 3 min drive - 3.5 km
  • Bali International Convention Center - 3 min drive - 3.2 km
  • Benoa Harbour - 9 min drive - 10.2 km
  • Nusa Dua Beach - 9 min drive - 4.1 km

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 13 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪老大 Laota Restaurant - ‬3 min drive
  • ‪Nusa Dua Pizza - ‬1 min drive
  • ‪Honey & Bread Cafe - ‬6 min walk
  • ‪D'jali Cafe & Eatery - ‬2 min drive
  • ‪Puja Mandala Food Centre - ‬2 min drive

About this property

The Crystal Luxury Bay Resort Nusa Dua

When you stay at The Crystal Luxury Bay Resort Nusa Dua, you'll be within a 10-minute drive of Tanjung Benoa Beach and Nusa Dua Beach. Guests can indulge in massages at the spa, and local and international cuisine is served at Mangroves, which is open for breakfast, lunch, and dinner. Other highlights at this Mediterranean hotel include 2 outdoor pools, a bar/lounge, and a fitness center. Fellow travelers like the room service.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

Hotel size

  • 214 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 11 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Mediterranean architecture

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 28
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Hardwood flooring in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Le Crystal has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a spa tub. The spa is open daily.

Dining

Mangroves - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 200000 for adults and IDR 100000 for children
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for IDR 450000.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

Frequently asked questions

Is there a pool at The Crystal Luxury Bay Resort Nusa Dua?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The Crystal Luxury Bay Resort Nusa Dua?
Sorry, pets aren't allowed.
Is parking offered on site at The Crystal Luxury Bay Resort Nusa Dua?
Yes, there's free self parking.
Is airport shuttle service offered by The Crystal Luxury Bay Resort Nusa Dua?
Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.
What are the check-in and check-out times at The Crystal Luxury Bay Resort Nusa Dua?
Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at The Crystal Luxury Bay Resort Nusa Dua and nearby?
The Crystal Luxury Bay Resort Nusa Dua has 2 poolside bars and a spa, as well as a fitness center and a garden.
Are there restaurants at or near The Crystal Luxury Bay Resort Nusa Dua?
Yes, Mangroves offers local and international cuisine and poolside dining.
What's the area around The Crystal Luxury Bay Resort Nusa Dua like?
The Crystal Luxury Bay Resort Nusa Dua is in By Pass Ngurah Rai, a short 1-minute walk from Bukit Peninsula.

Reviews

7.2

Good

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Fair

It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
3-night business trip
Verified Hotels.com guest review

6/10 Good

We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Gregory, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

Had a pretty decent 2 nights stay.
Karin, 2-night trip with friends
Verified Expedia guest review

4/10 Fair

Dansuren, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Galina, 1-night trip
Verified Expedia guest review

8/10 Very Good

The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Maxine, 6-night family trip
Verified Expedia guest review

6/10 Good

The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Joshua, 6-night romance trip
Verified Wotif guest review

2/10 Poor

Not worth
Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best five star hotel I ever stayed.
1-night trip
Verified Expedia guest review

4/10 Fair

I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
7-night family trip
Verified Expedia guest review

4/10 Fair

Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
5-night romance trip
Verified Lastminute guest review

10/10 Exceptional

The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Song Koon Alan, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Duran, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Lastminute guest review

10/10 Exceptional

Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
3-night romance trip
Verified Expedia guest review

8/10 Very Good

This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Aisha, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
1-night family trip
Verified Lastminute guest review

10/10 Exceptional

The property is pretty well maintained. The staff are courteous. Breakfast served on 8th floor worth a special mention. The staff here knows how to take care of guests. The setting is fantastic. It's a' la carte breakfast which you can order the previous day, tell them when you wanted to come in the morning and they will have it ready for you! Family friendly and fairly near to the beach (they provide free transport service to beach). Loved staying here.
Raghava, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Place was awesome and staff was very friendly...great food and facilities
7-night family trip
Verified Wotif guest review

8/10 Very Good

I thought it was a lovely hotel in not such a nice area. This didn't matter too much as we relaxed a lot at the hotel and travelled around. The staff were so very lovely, but they really do need some more training. There knowledge of english was very poor. When you called for room service, they didn't understand, sent the wrong things or didn't bother coming at all. We requested via expedia prior to travelling, a bottle of champagne in our room on arrival (to celebrate our engagement.) They had forgotten to put it in. We reminded them, then one hour later they called to say they didn't have any in stock. Often the barmen left the pool bar upstairs unattended and we had to chase down security to radio staff so that we could sign for our bill. Slow and not very attentive service. This is all due to lack of training. They were lovely people and really did care for us, just some useful feedback for them to improve for the next customers. Hotel had predominantly chinese guests so their breakfast menu was mainly asian food. However the breakfast staff always greeted us and offered to cool us english breakfasts daily! This was a very kind gesture and greatly appreciated. Reception staff were good amd helpful. Especially a man named Febrian. he recommended great tours and always looked after us. Overall we thoroughly enjoyed our stay and loved the friendly staff.
7-night romance trip
Verified Expedia guest review

8/10 Very Good

It was comfortable and neat. Staff was friendly and helpful
1-night trip
Verified Expedia guest review

6/10 Good

Positives: 1. As usual, very nice staff and helpful. Always happy to assist us. 2. Reception area is quute welcoming 3. Amazingly, gave us an offer for 10 mins free massage, which undortunately I can't use on this stay 4. Rooms exterior looks quite modern with wood theme 5. Good queen sized beds on twins 6. Interior is quite spacey despite small room, likely from minimalist models and less bulky wardrobe like older type of hotel Negatives 1. Was very hot when I got in, took very long to cool down. 2. Bathroom in general is inadequately serviced, e.g. corroded hair dryer, mouldy corners, water splashed everywhere on opening tap despite small running water, mouldy soap holder, etc. 3. Room was quite smelly on arrival 4. Street view gives us lots of barking dog sounds, so disturbing 5. Not sure sure what used for cleaning, but sticky floor and quite dirty still 6. Need nee pillows, pleade consider firmer ones. It was so thin, frlt like no pillows at all. 7. Unfortunately, I havr to rate, compared to many other hitels in Bali, with similar price, I will reveive a better value for money.
1-night trip
Verified Expedia guest review

8/10 Very Good

Nice staff but shops are very far from the hotel. Stafs are very helpful. Beaches are not very far from this hotel.
K, 4-night trip
Verified Expedia guest review

8/10 Very Good

The room is spaces and the bed is comfortable but the air conditioning needs to be improved. Is kind of hot in the room.
J, 1-night trip
Verified Expedia guest review

8/10 Very Good

Location convenient to Kuta and Nusa Dua activities while reasonably priced. Large room with lots if space. Our kids loved it.. we would stay there again.
P.E., 7-night trip
Verified Expedia guest review