Staff were very helpful, providing city information, booking tours and cars, etc. The hotel is extremely clean. As mentioned by previous reviewers, there are no elevators so be prepared to walk a few stairs. Breakfast was basic- coffee or tea, lemon juice, fruit and a choice of soup, eggs and baguette or baguette and jam. Location is great with most city sights within walking distance.
This is the first time I have found Hotels.com information to be inaccurate. We booked the "Deluxe Double Room, Balcony, City View". It took us a day to find the balcony which was behind a 12" wide door and led to a balcony that was about 18" wide. Technically a balcony, I guess, but completely unusable. The bed was listed as king sized but was queen. On the plus side, the room was a good size and had full length windows so it was very bright when desired. The blackout curtains kept the room dark when sleeping. On the down side, other guests talking in their rooms or hallway early in the morning or at night echoed clearly into our room.
Overall, pricier than other hotels we have stayed at in Vietnam for what is provided. However, given the lovely staff and good location, we would consider staying at this hotel again.