Beachfront Inn and Suites at Dana Point

La cama estaba sin tender !!! Las sábanas en una silla!! Las almohadas tiradas en la cama! Sin fundas !! Tengo video!! No habían puesto un complemento de cumpleaños qué pedí anticipadamente! Tuve qué llamar para qué hicieran todo! Es desagradable pagar por un mal servicio! Me gustaría recibir un reembolso!! No fue agradable encontrar la cama desatendida ! Tengo pruebas! Gracias!!

Viaje de 1 noche, mar. 23, 2019

Comentario auténtico de un huésped de Expedia

Great location, large rooms. All downhill from the

Hot tub didn’t work WiFi didn’t work. Room was dirty Continental breakfast was terrible. Large rooms and location is the only thing good.

Chris, Viaje familiar de 2 noches, nov. 24, 2021

Comentario auténtico de un huésped de Hotels.com

Had better. Had worse.

This place had a lot of good with a sprinkle of bad. The people running the place were all super-friendly and responsive when we needed something. Location was great with an ocean view and minutes from everything. Price was lower than most others in the area. The rooms on the surface looked good but everything was a little beat down under more scrutiny. The bar stools were rusted from the ocean air. Couch and beds were squeaky. Sliding door to the patio was near impossible to slide open. Decor was minimal. All the bathrooms have loud fans which you can hear through the walls from your neighbors. I didn't feel the rooms were unclean, but it definitely didn't have the feel of a deeply cleaned environment. All in all, if you know what you are getting into before you arrive, it's not a bad place at all. The rooms are a good size, location great, staff friendly. Just don't expect the Ritz and you'll be good.

Viaje familiar de 2 noches, nov. 20, 2021

Comentario auténtico de un huésped de Hotels.com

Beautiful vacation

Helen, Viaje de 3 noches, nov. 12, 2021

Comentario auténtico de un huésped de Hotels.com

Short weekend getaway

The room is spacious. Need some repair on surrounding wood beams especially by the pool. Breakfast needs more variety. Please add hot food!

maria, Viaje familiar de 2 noches, nov. 5, 2021

Comentario auténtico de un huésped de Hotels.com

Filthy leaky motel

I booked ocean view room. Despite hotel being practically empty, the front desk guy checked us into a room with the ocean barely visible. The room: 1) Had leaky drain pipes which resulted in flooding of the room (room 324). I asked to change rooms as soon as I stepped foot into room and saw the flooded floors. I was transferred to a room directly bellow the flooded one (room 212). Instead of fixing the pipes, flooded room was mopped and some poor unsuspecting family was placed into the leaky room. 2) New room was filthy: a) The bed and towels had long brown hair perhaps left over from the previous tenant. It was evident that the room was not fully cleaned between people staying there. We got in bed fully clothed to minimize contact with the bed. b) The room was spacious, but visibly dirty and worn out. Walls and kitchen furniture were scuffed, scraped and chipped. The sofa and accent chair appeared like they have been taken in from a dump and the upholstery was discolored with dirt and ancient stains. I avoided putting anything on the sofa and chair. c) Being bellow the leaky pipe room, we kept hearing water dripping in the kitchen of our former room. d) The bathroom faucet was constantly leaking in our room, and I could not sleep because of this noise. e) The pillows were small and uncomfortable. Due to water dripping above and in my room, and uncomfortable pillows, I did not sleep at all. Also, plumbing issues exist throughout the building.

Viaje de 1 noche, oct. 22, 2021

Comentario auténtico de un huésped de Hotels.com

Nice view!

Quite stay with nice view of the ocean. Jacuzzi was out of order and beach was rocky. But overall a nice relaxing stay.

Viaje familiar de 1 noche, oct. 16, 2021

Comentario auténtico de un huésped de Hotels.com

It was a beautiful view of the beach. The staff was great and very nice!

Julie, Viaje familiar de 1 noche, oct. 10, 2021

Comentario auténtico de un huésped de Hotels.com

Place is great. Ocean is right across the street. I sat on my balcony watching the ocean it was fabulous. I was there on a Saturday night and there was a restaurant /bar across the way that got pretty raucous but that was the only draw back.

Colleen, Viaje de 2 noches, oct. 9, 2021

Comentario auténtico de un huésped de Hotels.com

When I checked in I was greeted by Frank C. Assistant GM. He was extremely personable and easy to talk to. When I checked into my room that’s when my experience shifted. My initial room #326 was not up to par. The couches were filthy, the couch bed had pet and human hair all over which my baby son is allergic to pet hair, the mini fridge was rusted and outdated and the floors still had remnants of blond hair everywhere (my family has black hair). I tried to clean with products brought from home but I ran out and it was still not up to my standards. I immediately called Frank who tried to rectify immediately by having cleaning crew do a deep clean but I just felt uncomfortable finding more pet hair on the lamp stands. I asked if there were any other rooms available and due to the full occupancy I had to change from 2 king suite to a 2 queen bedroom. The plus was that it was more modern and very clean. The downfall is my family could barely fit in the queen beds (we are all 5’6” and above). My solace was that my little one slept soundly on the couch bed with no allergy attacks! The new room had a kitchenette which was a plus but didn’t take advantage because I was so tired moving around back and forth with luggage and a disabled child. There are 2 sections to the hotel and you have to take different elevators to get to each. So the new room was on the other side and one of the elevators had a sign that said “Out of Order.” My daughter who is disabled couldn’t take the st

Chantelle, Viaje de negocios de 1 noche, oct. 8, 2021

Comentario auténtico de un huésped de Hotels.com