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The Donna Portals

5.0 star property
Luxury beachfront hotel with spa, near Puerto Portals Marina

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Photo gallery for The Donna Portals

Junior Suite, Balcony, Sea View (Panorama) | View from room
Junior Suite, Balcony, Sea View (Panorama) | Minibar, in-room safe, individually furnished, desk
Penthouse Suite Sea View | Minibar, in-room safe, individually furnished, desk
Penthouse Suite Sea View | View from room
Exterior
Surrounded by the Mediterranean Sea, The Donna Portals offers a luxurious getaway with an adjacent golf course and seasonal outdoor pool. Indulge in a rejuvenating massage at the onsite spa or enjoy yoga classes and fitness training at the 24-hour gym.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Electric vehicle charging point
  • Pet friendly
  • Parking available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Massage/treatment rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
The current price is $198
includes taxes & fees
$178 per night
Mar 20 - Mar 21

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Double Room, Balcony, Beach View

Junior Double Room, Balcony, Beach View | Minibar, in-room safe, individually furnished, desk

Junior Double Room, Balcony, Beach View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 280 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite Sea View

View from room

Penthouse Suite Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
  • 398 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Naughty Suite

Naughty Suite | Minibar, in-room safe, individually furnished, desk

Naughty Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
  • 495 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Games Suite

Games Suite | Minibar, in-room safe, individually furnished, desk

Games Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
  • 527 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Sea View (Stargazer)

Suite, Sea View (Stargazer) | Minibar, in-room safe, individually furnished, desk

Suite, Sea View (Stargazer)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
  • 463 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, Balcony (by Marcel Wanders)

Minibar, in-room safe, individually furnished, desk

Executive Double Room, Balcony (by Marcel Wanders)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Suite

Spa Suite | View from room

Spa Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony (by Marcel Wanders)

Double Room, Balcony (by Marcel Wanders) | Bathroom | Rainfall showerhead, eco-friendly toiletries, hair dryer, bathrobes

Double Room, Balcony (by Marcel Wanders)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Level Room

Beach Level Room | View from room

Beach Level Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Partial Sea View

Junior Suite, Balcony, Partial Sea View | View from room

Junior Suite, Balcony, Partial Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 280 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (Panorama)

Junior Suite, Balcony, Sea View (Panorama) | Minibar, in-room safe, individually furnished, desk

Junior Suite, Balcony, Sea View (Panorama)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 280 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle Falconer 19, Calvia, 7181

What's nearby

  • Puerto Portals Marina - 19 min walk - 1.6 km
  • Port of Palma de Mallorca - 7 min drive - 7.9 km
  • Cala Mayor Beach - 10 min drive - 6.1 km
  • Palma Nova Beach - 13 min drive - 8.0 km
  • Cathedral of Santa Maria of Palma - 15 min drive - 11.7 km

Getting around

  • Palma de Mallorca Airport (PMI) - 25 min drive
  • Marratxi Pont d Inca Station - 13 min drive
  • Marratxi Poligon Station - 15 min drive
  • Marratxi Station - 16 min drive
  • Area shuttle

Restaurants

  • ‪Balneario Illetas - ‬5 min drive
  • ‪Flanigan - ‬16 min walk
  • ‪Tahini Sushi Bar & Restaurant - ‬14 min walk
  • ‪Wellies - ‬16 min walk
  • ‪Purobeach Illetas - ‬5 min drive

About this property

The Donna Portals

The Donna Portals puts you within a 10-minute drive of Port of Palma de Mallorca and Puerto Portals Marina. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, facials, or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.

Languages

Catalan, English, French, German, Russian, Spanish
VISIBILITY

At a glance

Hotel size

    • 64 rooms
    • Arranged over 11 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite parking available only on request
    • Secured covered onsite self parking (EUR 25 per day)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)
  • Lifeguard on site
  • Paddleboard on site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Private winery tours
  • Paddleboard on site
  • Bicycle tour information
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Winery tours nearby

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Electric bike charging stations
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Paddleboard on site
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2017
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • Adjacent to a golf course
  • Seasonal outdoor pool
  • Art gallery on site
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Dock
  • Outdoor entertainment area

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Hand-held showerheads
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in public areas
  • Thin carpet in public areas
  • Tile flooring in public areas

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Office
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Restaurant dining guide
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam.

Dining

Astir - Onsite restaurant.
Wellness - Onsite bar. Open daily.
Champagne - Onsite Champagne bar. Open daily.
Selini - Onsite bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night, up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately EUR 45 for adults and EUR 18 for children

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 45 per pet, per night

Parking

  • Covered self parking costs EUR 25 per day
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:00 PM
  • The seasonal pool is open from March to October

Policies

This property uses a grey water recycling system.
Guests can rest easy knowing there's a smoke detector on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel The Donna
The Donna Portals Hotel
The Donna Portals Calvia
Iberostar Grand Portals Nous
The Donna Portals Hotel Calvia
Iberostar Grand Portals Nous Adults Only

Frequently asked questions

Does The Donna Portals offer free cancellation for a full refund?

Yes, The Donna Portals does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Donna Portals?

Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 7:00 PM.

Are pets allowed at The Donna Portals?

Yes, pets are welcome. There's a charge of EUR 45 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at The Donna Portals?

Yes. Self parking costs EUR 25 per day. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at The Donna Portals?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at The Donna Portals?

No, this hotel doesn't have a casino, but Mallorca Casino (6-min drive) is nearby.

What is there to do at The Donna Portals and nearby?

Have fun with activities like boat tours, hiking, and jet skiing, and practice your swing at the nearby golf course. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a seasonal outdoor pool. The Donna Portals also has a 24-hour fitness center and a sauna, as well as a garden.

Are there restaurants at or near The Donna Portals?

Yes, there's an onsite restaurant, Astir.

Does The Donna Portals have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Donna Portals like?

The Donna Portals is located on the boardwalk/promenade in Portals Nous, a short 19-minute walk from Puerto Portals Marina.

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The Donna Portals Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

A week in Mallorca
Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
Markus, 7-night trip

10/10 Exceptional

Service was unmatched, wish we could stay longer!
Yarden, 1-night trip

10/10 Exceptional

Fantastic hotel, facilities and location. Junior suite was an excellent size.
Kate, 3-night trip

10/10 Exceptional

Great location
Mohammad, 3-night trip

10/10 Exceptional

Immaculate hotel with amazing service. Location And views are fantastic.
Xavier, 2-night trip

10/10 Exceptional

Great property but lifts are slow and a little old. Spa is great!
Hayley, 3-night trip

10/10 Exceptional

It was the location ever.
Steven, 2-night trip

10/10 Exceptional

This was a perfect hotel. Nice staff, calm sorroundings and a restaurant which served excellent dinner. Breakfast incl. simply outstanding. This is a place I’ll visit soon again. It had everything you could wish for. Thank you for a lovely stay❤️
ANDERS PEIN, 4-night trip

10/10 Exceptional

It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
tom, 3-night trip

10/10 Exceptional

Amazing
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Matthew, 5-night trip

10/10 Exceptional

Excellent staff!
Vasili, 4-night trip

10/10 Exceptional

Exceptional property
We were blown away by our experience at The Donna Portals. The property, service and accommodations were five star. The views are breathtaking and the beach just steps from the property exceeded our expectations. We cannot wait to come back here!!
3-night trip

10/10 Exceptional

Our favorite Hotel on Mallorca, stunning view from the restaurant to the beach. Calm and relaxing area. Always recommend Bendinat!
Björn, 4-night trip

10/10 Exceptional

Best stay
Amazing stay from start to finish! I highly recommend this property:)
Alexandra, 3-night trip

10/10 Exceptional

Amazing hotel *****
Julie, 3-night trip

10/10 Exceptional

Staff couldn’t do enough and hotel beautiful and so unique! Loved it will def go again 😊
helen, 3-night trip

10/10 Exceptional

FAB FAB FAB
Loved this hotel, staff were amazing.
Z, 4-night trip

10/10 Exceptional

Fantastic front desk staff. Great quality breakfast
Antonio Vazquez, 4-night trip

10/10 Exceptional

Staff is really friendly. Truly unique location.
Harry, 3-night trip

2/10 Poor

Ants in bedroom and bed After being reported and room "cleaned" ants still present. Outside power washed and water entered room. Lack of handrails at outside steps for anyone needing that assistance.
alan, 3-night trip

10/10 Exceptional

Best experience ever
Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel. Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca. I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎
Francisca, 3-night trip

10/10 Exceptional

Fantastic experience in the Penthouse for my wife’s 50th birthday. Wonderful time and I look forward to coming back !
Christopher, 3-night trip

10/10 Exceptional

Really enjoyed our stay. It was short but we loved the facilities and the staff was very welcoming all around. Didn't expect the island to be so hot and humid so we really enjoyed the pool and also had a swim at the end of the day at the beach in front of the hotel. We had breakfast at the downstairs restaurant and it was varied and plentiful. Tasty bakery and bread, fresh products and the restaurant has two different vibes, outside and inside so you can have different settings depending on your mood. The room was very clean and the minimal decor was inspiring and cluttered free. We didn't have time to get the free paddle board or the yoga class but we did a visit to the spa before leaving and really enjoyed the Donna Signature treatment and the friendliness of the staff. Well worth it. We will come back hopefully soon for a longer visit!
Leonardo, 1-night trip

4/10 Fair

Not 5 stars. There are much better alternatives.
This is not a five star hotel and way over prices. A typical tourist trap. The good things first: Good breakfast and clean rooms. Then the bad things: Service level is completely below standard. Things take extremely long time and often they forget that you have asked. Water pressure in shower poor. Little sun after mid-day as the hotel is east facing. Very few alternative restaurants close by. The hotel would be a good deal if it was prices around 200 EUR per night. For 6-700 EUR per night it is a complete robbery.
2-night trip

4/10 Fair

I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
Andres, 1-night trip

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