2/10 Poor
Jan 3, 2019
Really dissapointed and bad management
Didn’t actually get to stay here so might not be a very helpful review but just wanted to let people know about poor management and strange compulsory dinners they try to charge you for after you’ve booked and paid for the room.
We got here on new year’s eve and were told to come back at 2 because the room wasn’t ready. When we came back later in the afternoon they told us we could not stay here unless we boight 2 ‘gala dinners’ for 2500 baht each! (80$ USD each) We had already paid for the room online and were so confused The manager didn’t do anything to help. (Well she reduced the gala dinner from 3000 to 2500 baht) I really doubt anyone else booked that room last minute and it would have been really nice if an exception could have been made or at least helped find us another place. We got caught walking in rain with all our stuff trying to find a place since it was New years eve and everything was full. Really dissapointed in the whole situation and the customer service.
Melissa
Melissa, 1-night romance trip
Verified Hotels.com guest review