Bring the kids when you stay at Kempinski Hotel Changsha in Changsha and they can enjoy the free kids' club. Guests can take a dip in the indoor pool or grab a bite to eat at Elements Restaurant, which is one of 4 restaurants and serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness center, and a sauna.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
408 rooms
Arranged over 39 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
No onsite parking
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
4 restaurants
Bar/lounge
Coffee/tea in a common area
24-hour room service
Traveling with children
Free children's club
What to do
Pool table
Working away
24-hour business center
Meeting room
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Porter/bellhop
Facilities
1 building/tower
Built in 2014
ATM/banking
Safe-deposit box at front desk
Garden
Television in common areas
Fitness center
An indoor pool
Sauna
Banquet hall
Traditional architecture
Accessibility
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-width doorways
Room amenities
Be entertained
IPod docking station
Flat-screen television
Home comfort
Air conditioning
Minibar
Bathrobes and slippers
Iron/ironing board
Sleep well
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Alarm clock
Bed sheets provided
Freshen up
Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Special features
Dining
Elements Restaurant - This buffet restaurant serves breakfast, brunch, lunch, and dinner.
Qi Shun Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Kempi Deli - Onsite delicatessen. Open daily.
Kempinski Brewery - Onsite restaurant. Open daily.
Lobby Lounge - This lobby lounge serves light fare only. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Refundable deposits
Deposit: CNY 1000.00 per day
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 158 for adults and CNY 79 for children
Children & extra beds
Rollaway beds are available for CNY 350.0 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Kempinski Hotel Changsha
Kempinski Changsha
Kempinski Hotel Changsha Hotel
Kempinski Hotel Changsha Changsha
Kempinski Hotel Changsha Hotel Changsha
Frequently asked questions
Does Kempinski Hotel Changsha offer free cancellation for a full refund?
Yes, Kempinski Hotel Changsha does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kempinski Hotel Changsha?
Yes, there's an indoor pool.
Are pets allowed at Kempinski Hotel Changsha?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Kempinski Hotel Changsha?
Sorry, there's no onsite parking at Kempinski Hotel Changsha.
What are the check-in and check-out times at Kempinski Hotel Changsha?
Check-in start time: 2 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Kempinski Hotel Changsha and nearby?
Kempinski Hotel Changsha has an indoor pool and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Kempinski Hotel Changsha?
Yes, there are 4 onsite restaurants, featuring Chinese cuisine.
Does Kempinski Hotel Changsha have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Kempinski Hotel Changsha like?
Kempinski Hotel Changsha puts you in Yuhua District, in the heart of Changsha. Popular attractions include Huangxing Walking Street, which is 3 minutes away by car.
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Exceptional
Jun 29, 2024
Samuel
Samuel, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 18, 2024
Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.
STEPHEN
STEPHEN, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 2, 2024
Ling
Verified Expedia guest review
6/10 Good
Sep 30, 2020
Yutang
Yutang, 2-night trip
Verified Hotels.com guest review
6/10 Good
Sep 28, 2020
Yutang
Yutang, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 5, 2019
Definately suggested to all
Great place to stay. Will highly recommend.
Sarabjit
Sarabjit, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 5, 2019
ISSACK
ISSACK, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 16, 2019
Very happy with the front desk staff, they are very friendly and helpful
Tan
Tan, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 11, 2018
Xinyi
Xinyi, 2-night business trip
Verified Hotels.com guest review
4/10 Fair
Mar 31, 2018
The hotel does not match its brand name
I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.
Verified traveler
Verified Hotels.com guest review
10/10 Exceptional
Aug 18, 2017
Verified traveler
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 22, 2017
Verified traveler
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 17, 2016
Great hotel
Typical of the brand. Very high quality and reasonable price
Scott
Verified Hotels.com guest review
8/10 Very Good
Jul 4, 2016
3 day stay
The hotel was OK as a 5 star. But the location rid really inconvenient
Shijia
Verified Hotels.com guest review
10/10 Exceptional
Jun 20, 2016
i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.
Verified traveler
Verified Expedia guest review
10/10 Exceptional
Jun 6, 2016
Great place to stay! Recommended!
Very comfortable. The hotel design are good and details are well taken care of.
Verified traveler
Verified Hotels.com guest review
10/10 Exceptional
Apr 3, 2016
New and Comfortable, Good Services
Hotel is great, but the restaurant does not have many chlives for local cuisines.
Location is a bit far from the commercial areas and train stations and does not have underground station nearby.
Verified traveler
Verified Hotels.com guest review
10/10 Exceptional
Mar 14, 2016
Nice hotel, staff was exceptional
We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.
Emy
Verified Expedia guest review
10/10 Exceptional
Mar 13, 2016
Great stay
The Kempinski Changsha is a very good choice for the quality of the service. The staff were all very polite with a lot of attention to details.
The bed room was huge with an wonderful bathroom.
Breakfast with full choices between western and Asian
I'll certainly stay again in this hotel any times I'm traveling to changsha
David
Verified Hotels.com guest review
8/10 Very Good
Nov 10, 2023
WEN SHU
WEN SHU, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 4, 2022
Lida
Lida, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Jan 28, 2020
Komfortables und sauberes Hotel
Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.
Yves
Yves, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 20, 2019
良いです。
TOMOMI
TOMOMI, 5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 4, 2019
客房/酒店整潔
Hoi Ming
Hoi Ming, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
May 16, 2019
Pleasant Hotel for good price value
Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.