6/10 Good
Jan 14, 2023
not the best option
Our arrival at the hostel was delayed but we called and were happy that they waited for us to check in.
That done, we went to the room and one of the rooms had a horrible smell of sewage. We went back to the reception to complain and the guy said it was because the room was closed for a long and make the water run the smell disappear, which did not happen. We came back to him and he said that the hostel was full and that he couldn't do anything (??). We insisted already that this problem would need to be solved. At this point, the conversation was getting hot. So, he went to the room to see (smell) what we were complaining about. He was very unfriendly, completely different from that guy who was in the reception making jokes and laughing when we checked in. At the end he offered us another room. In the morning, there was no water available in the bathrooms, showers, or to make coffee in the restaurant. There was a problem with a leak, which at the end of the day we saw that it had been resolved. The hostel is average. Rooms are OK. Good reception and restaurant. But the first impression was bad.
Verified traveler
3-night family trip
Verified Hotels.com guest review
