Swettenham Pier Cruise Terminal - 20 min walk - 1.7 km
Gurney Drive - 3 min drive - 2.5 km
Gurney Plaza - 5 min drive - 4.2 km
Penang Hill - 9 min drive - 8.1 km
Getting around
Penang Intl. Airport (PEN) - 28 min drive
Penang Sentral - 29 min drive
Tasek Gelugor Station - 49 min drive
Restaurants
Restoran Sup Hameed - 1 min walk
Kirishima Japanese Restaurant - 2 min walk
Red Garden Food Paradise & Night Market - 2 min walk
Kheng Pin Cafe 群賓茶餐室 - 1 min walk
Gala House - 2 min walk
About this property
Merchant Hotel
When you stay at Merchant Hotel, you'll be just a 5-minute drive from KOMTAR and Swettenham Pier Cruise Terminal. For a bite to eat, guests can check out Merchant Cafe, which serves local and international cuisine and is open for breakfast. Also, Gurney Drive and Gurney Plaza are just a 5-minute drive away.
Languages
Chinese (Mandarin), English, Filipino, Malay
At a glance
Hotel size
93 rooms
Arranged over 11 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Onsite parking limited
Other information
Designated smoking areas
No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 8:00 AM–10:00 AM
Restaurant
Room service (limited hours)
Working away
Meeting room
Services
24-hour front desk
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Accessibility
Wheelchair accessible
Thin carpet in room
Room amenities
Be entertained
32-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Mobile key entry
Special features
Dining
Merchant Cafe - This restaurant specializes in local and international cuisine and serves breakfast only.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MYR 2.00 per accommodation, per night
Optional extras
Continental breakfast is offered for an extra charge of approximately MYR 30 for adults and MYR 30 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town
Frequently asked questions
Are pets allowed at Merchant Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Merchant Hotel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Merchant Hotel?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Merchant Hotel and nearby?
Recommended spots to visit include KOMTAR (13-min walk) and Swettenham Pier Cruise Terminal (1 mi), along with Gurney Drive (1.2 mi) and Gurney Plaza (2.3 mi).
Are there restaurants at or near Merchant Hotel?
Yes, Merchant Cafe offers local and international cuisine.
What's the area around Merchant Hotel like?
Merchant Hotel is a short 13-minute walk from KOMTAR and 20 minutes' walk from Swettenham Pier Cruise Terminal.
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.0/10
Staff & service
8.6/10
Amenities
7.6/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
8/10 Very Good
Feb 19, 2024
Close to shopping and historical area.
Bing Kit
Bing Kit, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 20, 2023
LIANGZHU
LIANGZHU, 4-night trip
Verified Expedia guest review
6/10 Good
Jul 25, 2023
Siak Puah
Siak Puah, 4-night trip
Verified Expedia guest review
2/10 Poor
May 17, 2023
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Philip Puay Koon
Philip Puay Koon, 3-night trip
Verified Expedia guest review
8/10 Very Good
Feb 13, 2023
Soo Men
Soo Men, 2-night trip
Verified Expedia guest review
8/10 Very Good
Sep 27, 2022
Daniel
Daniel, 2-night trip
Verified Hotels.com guest review
6/10 Good
Jul 22, 2022
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
BOON KHIM
BOON KHIM, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 22, 2022
Cheah Chee Seong
Cheah Chee Seong, 2-night trip
Verified Expedia guest review
8/10 Very Good
Apr 22, 2022
Old hotel conveniently located
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back.
The rooms are old but OK. Beds too soft like the pillows.
We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
James
James, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Feb 25, 2022
KAR CHOON
KAR CHOON, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Feb 3, 2022
Verified traveler
1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jan 17, 2022
Stephen-Claude
Stephen-Claude, 6-night trip
Verified Hotels.com guest review
2/10 Poor
Jan 10, 2022
Bad experience stayed in Merchant Hotel
Phoon
Phoon, 2-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Dec 30, 2021
Anita
Anita, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 20, 2021
awesome stay
Mithrra
Mithrra, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Dec 5, 2021
Siti
Siti, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Apr 15, 2019
clean, good air con, location good, good services, friendly.
Verified traveler
1-night family trip
Verified Expedia guest review
10/10 Exceptional
Feb 25, 2019
Hotel Location
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Verified traveler
1-night family trip
Verified Hotels.com guest review
6/10 Good
Feb 13, 2019
Verified traveler
2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jan 18, 2019
Convenient but depend on the purpose of visit there
Elsie
Elsie, 3-night trip
Verified Expedia guest review
6/10 Good
Dec 25, 2018
Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Anonymous
Anonymous, 2-night trip
Verified Expedia guest review
6/10 Good
Dec 18, 2018
Verified traveler
3-night trip
Verified Expedia guest review
6/10 Good
Dec 14, 2018
Good for tourism stay
Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.