Kenyatta International Convention Centre - 3 min drive
The Aga Khan University Hospital - 4 min drive
Sarit Centre - 4 min drive
Getting around
Nairobi (WIL-Wilson) - 7 min drive
Jomo Kenyatta Intl. Airport (NBO) - 20 min drive
Syokimau Station - 24 min drive
Nairobi Station - 27 min drive
Lukenya (Kitengela) Station - 28 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Restaurants
Lord Delamere Terrace - 3 min walk
Boulevard Hotel Nairobi - 3 min walk
Chandarana Supermarket - 16 min walk
Mawimbi Seafood - 1 min walk
Number 7 Cocktail Bar - 9 min walk
About this property
Entire place
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Norfolk Towers Serviced Apartments
Norfolk Towers Serviced Apartments puts you within a 15-minute drive of Nairobi National Park and Thika Road Mall. An outdoor pool and a garden are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff.
Languages
English, Swahili
At a glance
Arriving/Leaving
Check-in start time: 10:00 AM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 10 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Property amenities
Pool/Spa
Outdoor pool
Internet
Free WiFi
Parking and transportation
No onsite parking available
24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)
Family friendly
Children stay free (see details)
Free crib/infant bed
Food and drink
Refrigerator
Microwave
Oven
Cookware/dishes/utensils
Bedrooms
Bed sheets provided
Bathrooms
Bathtub or shower
Toilet paper
Towels provided
Living spaces
Sitting area
Entertainment
32-inch flat-screen TV with satellite service
DVD player
Outdoor areas
Garden
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
1 meeting room
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Soundproofing
Wheelchair accessible (with limits)
Designated smoking areas
Services and conveniences
Concierge services
Daily housekeeping
Iron/ironing board
Phone
Luggage storage
Laptop-compatible safe
Wedding services
24-hour front desk
Location highlights
Near the airport
In the business district
In the city center
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated there is a smoke detector on the property)
Fire extinguisher
Security system
General
70 rooms
4 floors
3 buildings
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of USD 35 per vehicle (one-way)
Area shuttle service is offered for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 6 AM to 7 PM
Children under 18 years old are not allowed in the swimming pool without adult supervision
Policies
Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards. Cash is not accepted.
Does Norfolk Towers Serviced Apartments offer free cancellation for a full refund?
Yes, Norfolk Towers Serviced Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Norfolk Towers Serviced Apartments?
Yes, there's an outdoor pool. Guests have pool access from 6 AM to 7 PM.
Are pets allowed at Norfolk Towers Serviced Apartments?
Sorry, pets aren't allowed.
Is parking offered on site at Norfolk Towers Serviced Apartments?
Sorry, there's no onsite parking at Norfolk Towers Serviced Apartments.
Is airport shuttle service offered by Norfolk Towers Serviced Apartments?
Yes, an airport shuttle is available. The charge is USD 35 per vehicle one-way.
What are the check-in and check-out times at Norfolk Towers Serviced Apartments?
Check-in start time: 10:00 AM; Check-in end time: anytime. Check-out time is 10 AM.
What is there to do at Norfolk Towers Serviced Apartments and nearby?
Norfolk Towers Serviced Apartments has an outdoor pool and a garden.
What's the area around Norfolk Towers Serviced Apartments like?
Norfolk Towers Serviced Apartments is in Nairobi Central, a short 7-minute drive from Nairobi (WIL-Wilson) and 7 minutes' walk from Nairobi National Museum.
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.0/10
Staff & service
7.4/10
Amenities
7.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Good
Aug 5, 2024
Cheap, basic accommodation
Stayed at Norfolk Towers Serviced Apartments for 2 nights at the start of a3 week family trip to Kenya. The apartment was big so we had plenty of space and it was conveniently located near the University and part of the city.
It served our needs but the rooms were quite tired in look and feel - this might get to you if staying for much longer.
Swimming pool was close and a decent size. There are no other amenities on site so you need to walk/taxi to town to get provisions. The WiFi was also quite patchy.
Reception were helpful with organising our airport pick up etc.
Matt
Matt, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jun 16, 2024
Property is located in a convenient location if you are in Nairobi for business since it's walkable to down town Nairobi & the free way to the International Airport is close by. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Silvanus
Silvanus, 2-night family trip
Verified Expedia guest review
8/10 Very Good
Jun 16, 2024
Property is located in a convenient location if you are doing business in Nairobi walkable to down town Nairobi & close to freeway to International Airport. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Silvanus
Silvanus, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 11, 2024
Great location. Friendly team. Service desk 24 hours. Daily cleaning of apartment by team.
emmanuel
emmanuel, 1-night family trip
Verified Expedia guest review
8/10 Very Good
May 30, 2024
Internet
Very good apartments clean and quiet helpful staff.
Just needs a better internet connect had times with no access to the internet.
Very happy on the whole.
Richard
Richard, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 16, 2024
Thank you
Unfortunately I had to move into a 2 bedrooms because 1 bedroom block doesn’t have elevators. Staff was amazing especially Felicita who kept our apartment immaculate. Location was excellent due to close proximity to everything. Couches and beds could use upgrade. Wifi wasn’t too great but ok. Otherwise I enjoyed my stay and I would definitely stay there again. The apartments met our needs.
Jane
Jane, 12-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 6, 2024
The staff from security, maintenance and receptionist are welcoming. Hotel is walk-able to downtown/central business district and easy access to main roads and expressway to airport if you drive. Hotel is affordable but does not have onsite restaurant, but has options to cook food in your room. You can request a fan if room is hot since there is no AC in room. Hot water provided. There is also a room and laundry room with wash machine, however no dryer but you can request a cloths line which you can set up on balcony/patio. Overall good experience staying here.
Silvanus
Silvanus, 3-night family trip
Verified Expedia guest review
8/10 Very Good
Feb 21, 2024
Richard
Richard, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 19, 2023
Great for families
Great accommodation. Short walk to town. Friendly staff. Nice big swimming pool which the kids loved. I've stayed there before and would stay again.
Neil
Neil, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 16, 2023
Front desk staff was excellent. The apartments are beautiful!
Aloice
Aloice, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
Jan 14, 2023
Alpesh
Alpesh, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 27, 2022
One of the best vacations apartments in Kenya
My stay was very nice in this place. My family loved the apartment. The staffs are so friendly and helpful. It very clean and well taken care of.
Julius
Julius, 5-night family trip
Verified Hotels.com guest review
2/10 Poor
Mar 6, 2020
Could do better
Working holiday but could not get work done because their systems were always down.
No response to requests for help.
Verified traveler
1-night business trip
Verified Hotels.com guest review
4/10 Fair
Mar 6, 2020
Ok Apartments horrible service
The apartments are ok but if you plan to get any work donr look elsewhere.
The net or business office never works and no matter how many times you ssk for assistance no one cares. They have a technical support that works from home and the help they offer is telling you to wait till midnight and see if anything will work.
John
John, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 10, 2019
Friendly staff
Staff very friendly and helpful
Laura
Laura, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 10, 2019
Fit the bill
Staff at gate were supee friendly and helpful, room was perfect for our needs.
Laura
Laura, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 15, 2019
Norfolk Towers excellent accommodation
NTSA is fine place to stay, spacious and well furnished rooms, wifi functioning well and fine staff. Excellent for work as well as for holiday trips. Certainly value for money, also due self catering facilities.
Wlllem
Wlllem, 4-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jul 16, 2019
I liked the size of the rooms.They were very welcoming and even gave us an upgraded room.
The property looked dated especially the kitchen. It had the 1960s decor which was in contrast to the pictures i saw online.
Verified traveler
5-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 10, 2019
Older property in a quiet part of Nairobi but easy access to downtown walking morning through early evening (don’t walk outside compound at night). Apartments with stove, fridge, cooking utensils and kitchen sink. Big room with sofas, balcony and plenty of room. Mosquito nets should be on rectangular frame and not round handing from ceiling. Staff were extremely friendly and helpful and available 24/7.
Verified traveler
1-night family trip
Verified Orbitz guest review
10/10 Exceptional
Mar 6, 2019
Good customer service. Good security. Friendly staff. Convenient to amenities.
Verified traveler
11-night family trip
Verified Expedia guest review
8/10 Very Good
Jan 15, 2019
The green yard within the complex provides a nice view in a pleasent
Verified traveler
10-night business trip
Verified Expedia guest review
8/10 Very Good
Dec 28, 2018
The apartments are kept clean and the security is tight. The workers at the property, including the security guards conducted themselves in a professional manner and most importantly they were friendly and helpful. The apartments are conveniently situated very close to the city center (about 10 minutes walk); helps to avoid the annoying city traffic. Obviously, the property needs some updating - a coat of paint, new ironing boards and irons, etc. There are No elevators and so you have to carry your luggage up a flight of stairs, if you happen to get a room on the upper levels.
Guest
Guest, 5-night trip
Verified Expedia guest review
8/10 Very Good
Dec 19, 2018
I stayed at a studio at the very top floor had to go up to 4th floor,security was perfect although no lifts, security guards did help with luggage and every time I had a visitor or delivery they would call my room to check and also accompany the guest to my room and made sure it was safe before they left, staff were very friendly too.
Verified traveler
8-night family trip
Verified Expedia guest review
10/10 Exceptional
Dec 18, 2018
💯 PERFECT
Everything is per advertised, clean rooms, very easy to access. Receptionist are very friendly.
Calveti
Calveti, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 16, 2018
VERY CLEAN AND IN A GOOD LOCATION
I always stay at Norfolk Apartment whenever I come to Kenya, and this time was no different. It’s in a very good location, about 5 minutes walk into CBD. The receptionist and everyone are very friendly, the rooms are very clean. So I will recommend this place to anyone at any time.