Mackay Enertainment and Convention Centre - 4 min drive
Harrup Park - 4 min drive
Bluewater Lagoon - 4 min drive
Caneland Central - 4 min drive
Mackay Base Hospital - 7 min drive
Getting around
Mackay, QLD (MKY) - 9 min drive
Mackay Station - 9 min drive
Nabilla Station - 23 min drive
Mapalo Station - 27 min drive
Restaurants
McDonald's - 3 min drive
Palace Hotel - 3 min drive
Burger Urge - 3 min drive
Jamaica Blue - 3 min drive
Hog's Breath Cafe - 3 min drive
About this property
Property Vine - Pacific Sands
Situated by the ocean, Property Vine - Pacific Sands is a great choice for a stay in Mackay. Guests can enjoy the outdoor pool or take advantage of nearby hiking/biking trails. Other highlights include a garden, and apartments offer Smart TVs and microwaves. Fellow travelers love the helpful staff.
Languages
English
At a glance
Property size
51 apartments
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 5 PM
Contactless check-in available
Express check-in/out available
Minimum check-in age: 18
Check-out time is 10 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
The property charges AUD 2.90 for credit card payments
The front desk is open Monday - Friday (7:00 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Designated smoking areas
Property amenities
Beach
Near the beach
Beach towels
Pool/Spa
Outdoor pool
Internet
Free WiFi
Parking and transportation
Free self parking on site
Food and drink
Microwave
Electric kettle
Cookware/dishes/utensils
Cleaning supplies
Toaster
Coffee/tea maker
Bedrooms
Bed sheets provided
Bathrooms
Shower
Towels provided
Hair dryer
Free toiletries
Entertainment
32-inch Smart TV with digital service
Outdoor areas
Barbecue grill
Garden
Picnic area
Laundry
Dry cleaning/laundry service
Work spaces
Laptop workspace
Comfort
Air conditioning
Ceiling fan
Pets
No pets allowed
Suitability/Accessibility
Elevator
Designated smoking areas
Services and conveniences
Limited housekeeping
Local maps
Window screens
Guidebooks/recommendations
Iron/ironing board
Luggage storage
Blackout drapes/curtains
Restaurant dining guide
Reception hall
Vending machine
Location highlights
Near the ocean
Near the sea
Near the airport
Things to do
Outdoor pool access nearby
Health club access nearby
Bicycle rentals on site
Hiking/biking trails nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
51 rooms
8 floors
Built in 2015
Fees & policies
Refundable deposits
Deposit: AUD 150.00 per stay
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of AUD 2.90
Policies
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Vine Pacific Sands East Mackay
Property Vine - Pacific Sands Aparthotel
Property Vine - Pacific Sands East Mackay
Property Vine - Pacific Sands Aparthotel East Mackay
Frequently asked questions
Does Property Vine - Pacific Sands offer free cancellation for a full refund?
Yes, Property Vine - Pacific Sands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Property Vine - Pacific Sands?
Yes, there's an outdoor pool.
Are pets allowed at Property Vine - Pacific Sands?
Sorry, pets aren't allowed.
Is parking offered on site at Property Vine - Pacific Sands?
Yes, there's free self parking.
What are the check-in and check-out times at Property Vine - Pacific Sands?
Check-in start time: 2:00 PM; Check-in end time: 5 PM. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Property Vine - Pacific Sands and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a picnic area and a garden. Property Vine - Pacific Sands also has access to a nearby health club.
What's the area around Property Vine - Pacific Sands like?
Property Vine - Pacific Sands is in East Mackay, a short 9-minute drive from Mackay, QLD (MKY) and 14 minutes' walk from Ken Burgess Orchid House.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
6/10 Good
Oct 20, 2024
Aaron
Aaron, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 25, 2024
ASM
ASM, 2-night trip
Verified Expedia guest review
6/10 Good
Sep 23, 2024
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Verified traveler
4-night romance trip
Verified Wotif guest review
8/10 Very Good
Sep 22, 2024
The beds are too soft.
Miller
Miller, 1-night family trip
Verified Expedia guest review
2/10 Poor
Sep 9, 2024
Rodney
Rodney, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 2, 2024
Quiet location
wayne
wayne, 2-night romance trip
Verified Lastminute guest review
10/10 Exceptional
Aug 29, 2024
Very convenient place to stay as close to airport and to Mackay city centre.
Judith
Judith, 5-night trip
Verified Wotif guest review
4/10 Fair
Aug 24, 2024
Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!
Alice
Alice, 2-night family trip
Verified Wotif guest review
2/10 Poor
Aug 23, 2024
I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.
Keith
Keith, 1-night trip
Verified Expedia guest review
2/10 Poor
Aug 20, 2024
This property is very run down and dirty! We had to be moved from the first room due to airconditioner not working and musty/mould smell and the second room had the most putrid carpet and a dirty sock in the wardrobe.
Michelle
Michelle, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 7, 2024
Excellent place to stay, well maintained, clean, tidy and quiet
Brady
Brady, 2-night trip
Verified Wotif guest review
8/10 Very Good
Aug 4, 2024
Wyatt
Wyatt, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Aug 1, 2024
Kingsly
Kingsly, 3-night trip
Verified Wotif guest review
8/10 Very Good
Jul 30, 2024
Convenient
Michael
Michael, 6-night trip
Verified Wotif guest review
10/10 Exceptional
Jul 2, 2024
Comfortable and modern
Janet
Janet, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
Jul 2, 2024
Excellent reception polite and informative
Very quite and close to all shopping beaches
Fuss free stay everything required in a self contained apartment
Kingsly
Kingsly, 4-night business trip
Verified Wotif guest review
8/10 Very Good
Jun 28, 2024
Property doors are very hard to open. We need both hand to open the doors. When doors are open and close very noisy.
Bhadra
Bhadra, 23-night business trip
Verified Expedia guest review
6/10 Good
Jun 17, 2024
Lydia
Lydia, 1-night trip
Verified Wotif guest review
8/10 Very Good
May 30, 2024
Excellent customer service team
Chentelle
Chentelle, 3-night business trip
Verified Expedia guest review
2/10 Poor
May 29, 2024
Do not stay here!
Advertised as 4 star. Room is underwhelming. Limited furniture/decorating, carpet stained, light fittings missing, throw pillows stained. Gross!
Walls between rooms are paper thin. I was subjected to listening to a domestic dispute from the room next door, including the constant slamming of doors and children screaming for 3 and half hours.
No info on after hour contact, complained in the morning and was told the after hour contact number is on the front door to the lobby - quite unsafe for a lone female traveller with a domestic dispute happening in the room next door and spilling out into the shared spaces. Reception didn’t care.
I won’t be staying here again. Honestly a nightmare experience
Verified traveler
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 28, 2024
Belinda
Belinda, 2-night trip
Verified Wotif guest review
6/10 Good
May 6, 2024
Wei
Wei, 1-night trip
Verified Expedia guest review
6/10 Good
May 4, 2024
Pretty average
Rooms are tired, big red stain on the carpet, black marks on the wall. Receptionist was lovely when we asked for more towels and toilet paper as the rooms are not serviced every day. It is convenient to have some cutlery, crockery and the kettle, sandwich press, microwave and toaster.
Catherine
Catherine, 3-night family trip
Verified Hotels.com guest review
6/10 Good
May 3, 2024
Upon arrival the front desk did not tell me any information just gave me the keys and sent me on my way I had to ask about every little detail which should have been provided welcoming me.
I had no aircon for four days, when I called up about this issue they were not very accommodating and said they would not know when it will be fixed. Was fixed on last day however, communication was poor and I was not aware till before I checked out.