Bicheno's Ocean View Retreat

Beautiful view, spacious unit, good kitchen facilities

Enjoyed my short stay would be happy to stay again for a longer period.

Only stayed one night on our coastal drive to Launceston. Booking in was hassle free, accommodation was excellent. Site would be suitable for a longer stay with personal laundry facilities and a well equipped kitchen.

Drove 3 hrs to get there only to be told something went wrong with Expedia´s website when I made the booking so someone else´s booking overrided mine. Was told by Sarah there weren´t any rooms left and to book elsewhere. She said to call Expedia to get refund, which I did - three times and filled out the complaint form twice! Rang Expedia for 4th time and was told hotel is not responding to their calls or emails. Geez, thanks Sarah for making this experience even worse! I remember you saying that Mike, the manager, knew about what happened too, so why is it so difficult to get a refund?! Pathetic service

Great ocean view. Friendly staff. The bed was very uncomfortable.

Nice view, situated out of town, so have to drive, good breakfast to start the day

Lovely location overlooking bay but accommodation and furnishings are dated and badly in need of replacement and modernisation. Carpets clean but worn with some stains in living room. Ants on dining table on second day. Overall not what I had expected for the price paid. My sister in law and her daughter stayed at the apartment next to us but they were very unhappy about the condition of their accommodation which was not as clean as ours and most of the cooking equipment seemed much older. They complained about a lingering smell from the oven and ants in the bedroom and living area. The manager was advised of our complaints on departure but had little to say other than that he would report our comments to another colleague who might consider some refund yet to be received.

Our host provided a delicious gluten-free breakfast. We also appreciated the use of the laundry facilities.