We stayed twice (one night each) at this hotel during our vacation. The first time we did, one of their employees made a mistake with our booking. They acknowledged their mistake and went overboard with ensuring our comfort by giving us several freebies well beyond our expectation. Beyond being blown away with their efforts to make things right for us, the hotel, the room, the staff and the service were top notch. I would stay here every time we visit Reykjavik.