Hilton Shenzhen Futian

The Hilton futian is a beautiful hotel. The only complaint is very is a lot of construction in the area so it can be a bid loud. It’s very comfortable and staff were friendly. One other thing was I couldn’t understand why they kept running out of glassware in the executive lounge!

I love the rain shower. The construction outside and the location are not up to my expectation.

The location Of the hotel on google map was wrong and I was misled that it is very near my office when in fact it was 30 min away. Pls make sure the google maps is accurate

The comfort is fantastic. However, one of my rooms had a problematic sliding door which was unresolvable unless we moved out and the sink leaked during our stay. The latter was promptly repaired but it left a not-so-good feel of the stay.

There is a major construction going on outside the hotel. Very confusing for drivers. Plus the noise day and night.

Was ok all and all but when you book a king size bed they give you a queen...

Staffs are friendly, room of King Deluxe is spacious, clean and comfort. We stayed on Mid-Autumn Festival, two boxes of mooncakes were given. But little bit disappointed with the swimming pool, quite small and not a chill place, also the staff asked us to buy swimming caps there and wear swim caps in the pool.

Not so good, no doorman service, no usher at breakfast buffet, very bad design at shower. At rooftop swimming pool, i cannot believe my eyes when I saw a swimming coach is training a number of kids, all parents standing beside the pool and watching. I was like an idiot adult swimming there.

Please read this review before booking your stay here. I stayed at the Shenzhen Hilton Futian in late August 2019. I have been an HHonors Gold Member since 2012, and I have never had any complaints. Typically upon seeing that I have Gold status, the staff usually goes out of their way to make my stay extra comfortable. That’s why I’ve continued my loyalty with Hilton. However, the same cannot be said of the Shenzhen Hilton Futian. If you are expecting any form of decent customer service, throw that idea out of your head. You won’t find it here. I booked my night through Expedia instead of Hilton.com. I was not expecting to receive HHonor points for my stay, but I was expecting the normal Gold status amenities, mainly access to the executive lounge. After the front desk had agreed to granting me access, I received a call to my room saying because I didn’t book through Hilton.com they don’t recognize my status. I could have chosen to stay at any other hotel in the city but I chose Hilton specifically because I have status there. My problem was not that I was denied my status (policy is policy, I totally get it), but actually what unfolded next. I asked to speak to the general manager, Mrs. Wang. She was not only dismissive, but she was actually condescending and rude. When your job in hospitality is to ensure your guests have a smooth experience, she did the exact opposite. She used a demeaning and sarcastic tone when speaking to me. Simply awful. Avoid this hotel.