A fantastic renovated hotel in the heart of Hanoi's Old Quarter, Skyline may not be the glitziest option but makes up for it with comfortable rooms and an extremely friendly staff. The lobby, elevator, and hallways are all rather cramped, which made us slightly worried for our room size, but we were pleasantly surprised to find a spacious bed and plenty of storage space. Our A/C was not working initially, but the front desk immediately sent a technician up to promptly fix it. Throughout our stay, the front desk staff continuously impressed us - they gave great recommendations, offered to box up extra food, provided helpful explanations, and even allowed us to check out late.
I want to give a special acknowledgment to Vivienne, who really went above and beyond. After leaving the hotel I realized I'd left my keys in the safe, and wanted to see if it'd be at all possible to have them mailed to me in the US. Vivienne gave me her personal WhatsApp and kept me updated as she went to ship the keys on her own offtime. She was incredibly kind, communicative, and a real life saver. We're very glad we stayed here!