CABAÑAS CLARO DE LUNA

El agua de la regadera no estaba caliente, aun cuando la persona prendio el boiler ademas de que la coladera del baño estaba tapada y tenia una adecuacion y se salia el agua por un hoyo, la persona de la recepcion era amable pero no sabia dar informes de casi nada, nadie se queda en la noche a cuidar solo te dejan un numero pegado en la puerta de la recepcion, la television aparte de que no se veia solo tenia un canal, se que es un hotel de bajo costo pero si ofrece servicios basico que los otorgue con calidad.

El personal es muy amable y nos atendieron muy bien, el hotel es muy acogedor y nos brindaron información para paseos

They didn't provide transportation to the train like the other hotel we stayed at. We tried to arrange a taxi on our own but the taxi didn't show up. We ended up walking to the train at 7am in 33 degree F weather. Speaking of cold. When we arrived at the hotel at 2pm we discovered there was no heater in the room. It took four trips to the office spread over two hours before they brought a heater. The heater was a propane heater that was almost empty. The instructions said to only use it in a well ventilated area. After about an hour they came and took the propane tank to refill it. While filling it only took about 15 minutes from the propane truck that came to the hotel, they wouldn't let us have the tank back for another hour. Cold temperatures are not unusual in Creel at this time of year. The hotel should provide a safe source of heat for each room. The other hotel we stayed at had a built-in heater in each room. I would not stay here again.

Far from downtown. No pillow cases or sheets. No hot water. Towels were old with holes. Unacceptable.

The hotel is very rustic but we didn’t exspect a 5 star. We knew we only need a shower and beds. We planned on being on the go most the time we were in Creel. We were nervous when going to sleep with no a/c kinda warm but woke up chilly the temp definitely drops at night! The manager was great for setting up excursions for us....had it all set within 10 mins. of us arriving and telling him what we wanted. If you want plush accommodations this is not the place but if you want to experience authentic Mexico it’s a great place. They are currently remodeling some of the rooms.