Surrounded by the lush greenery of Las Palapas Park, Hotel Hacienda Cancun offers a tranquil escape. Enjoy an outdoor pool with sun loungers, connect to WiFi in public areas or unwind on the picturesque terrace amidst a garden.
At Hotel Hacienda Cancun, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. An outdoor pool, a terrace, and a garden are other highlights.
Languages
English, Spanish
At a glance
Hotel size
38 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Traveling with children
Children stay free (see details)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Pool loungers
Facilities
Garden
Terrace
An outdoor pool
Accessibility
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Well-lit path to entrance
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer (on request)
Towels
More
Daily housekeeping
Fees & policies
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun
Frequently asked questions
Does Hotel Hacienda Cancun offer free cancellation for a full refund?
Yes, Hotel Hacienda Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Hacienda Cancun?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Hacienda Cancun?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Hacienda Cancun?
Sorry, there's no onsite parking at Hotel Hacienda Cancun.
What are the check-in and check-out times at Hotel Hacienda Cancun?
Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is noon.
Is there an onsite casino at Hotel Hacienda Cancun?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (4-min drive) and Dubai Palace Casino (5-min drive) are both nearby.
What is there to do at Hotel Hacienda Cancun and nearby?
Hotel Hacienda Cancun has an outdoor pool and a garden.
What's the area around Hotel Hacienda Cancun like?
Hotel Hacienda Cancun is in Downtown Cancun, a short 4-minute walk from Las Palapas Park and 11 minutes' walk from Plaza 28.
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Hotel Hacienda Cancun Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.2/10
Cleanliness
7.6/10
Staff & service
7.8/10
Amenities
6.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Jun 25, 2024
It was good to stay for one night :)
Misa
Misa, 1-night trip
10/10 Exceptional
Aug 20, 2024
Everything was really good and clean and tidy and were really helpful
Wayne
Wayne, 1-night trip
10/10 Exceptional
Aug 22, 2024
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Wayne
Wayne, 3-night trip
2/10 Poor
Jul 30, 2024
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Miguel
Miguel, 1-night trip
8/10 Very good
Jan 15, 2023
Economy room is decent enough near Park
It's a decent enough room for the money except they don't really have any place to put your items except for one spot
allan
allan, 1-night trip
8/10 Very good
Jan 19, 2023
Good value
Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
allan
allan, 1-night trip
2/10 Poor
Mar 29, 2023
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up.
We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Americo
Americo, 4-night trip
8/10 Very good
Nov 29, 2024
Muy limpio!
La verdad me encanta la limpieza, y q el personal es muy amable! Esta muy bien ubicado!
Quintin
Quintin, 2-night trip
8/10 Very good
Nov 20, 2024
Ivonne
Ivonne, 1-night trip
4/10 Fair
Nov 8, 2024
PAOLA
PAOLA, 1-night trip
10/10 Exceptional
Nov 6, 2024
Excelente lugar muy limpio y tranquilo
Aldrin
Aldrin, 1-night trip
8/10 Very good
Oct 24, 2024
Julio
Julio, 3-night trip
4/10 Fair
Sep 19, 2024
No regresaría
Hotel muy poco cómodo, el aire acondicionado muy ruidoso, no dejaba dormir, camas duras, almohadas demasiado altas. No contaban con cobija, el baño tenía una fuga y desprendía malos olores.
Muy caro para lo que ofrece
Ma Magdalena
Ma Magdalena, 1-night trip
6/10 Good
Jul 29, 2024
Jose
Jose, 2-night trip
8/10 Very good
Jul 24, 2024
Angelica
Angelica, 1-night trip
10/10 Exceptional
Jun 26, 2024
Excelente ubicación limpieza
Merlys
Merlys, 2-night trip
8/10 Very good
Jun 24, 2024
me gustó, pero hay varios factores como el wifi no llega a las habitaciones,
Luvia Guadalupe
Luvia Guadalupe, 3-night trip
4/10 Fair
Jun 20, 2024
Muy malo. Ofrece wifi pero solo en recepción hay. Es publicidad engañosa. No regresaría Habitación con mal olor. Baños sucios. Muy malo todo.