2/10 Malo
19 de noviembre de 2024
Falsely advertising of amenities!!!!!
We chose this place to stay based on the extras we expected to have I am disabled with a heart condition and poor lung function. One of the things that appealed was elevators! I had driven to North Carolina for my sons wedding and had to rent a U-Haul truck to pull the car back from Chattanooga after the motor blew on my son's car we were bringing back for him which came to 1400 dollars for 4 days rental. My wife, daughter and myself had slept in the truck the night before so the ideal of a pool, hot tub, sauna private room for myself and my wife and full bed for our daughter sounded great. Upon paying for the room we were then charged another 100 bucks for a deposit I assume which may have not been an issue but I tried to park the truck with car dolly I found the side lot was wher I was sent which the entrance was the exit so had to back truck and car out. Wife returned with the keys for the room and said elevators where being serviced have to use the stairs and all the other things we had booked for was in the process of remodel so the pool, sauna, hot tub none of these were available for use. There of course was a no refund policy so our 200 dollar room was starting to seem like we were overcharged by 250 bucks since we paid 300 for a bed alone and were stuck with it all while seeing other hotels around it cheaper and not under major construction. I would rather spent another night in my 1400 dollar rented U-Haul camper tow truck than here. Lady doing breakfast excellent!
Bob
Bob, se hospedó 1 noche con familiares
Opinión verificada de un huésped de Hotels.com
