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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Beachfront property in Puerto Morelos with free water park and spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Free minibar, in-room safe, desk, blackout drapes
Children's play area - indoor
Free minibar, in-room safe, desk, blackout drapes
Aerial view

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Casino
    Casino
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 9 restaurants and 4 beach bars
  • 2 poolside bars and 3 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • 3 outdoor tennis courts
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Separate bathtub and shower
  • Premium TV channels
The price is $274
includes taxes & fees
$274 per night
Dec 9 - Dec 10

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi | Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 3800 sq ft
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 3207 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

What's nearby

  • Moon Palace Golf Club - 14 min drive
  • Ventura Park Cancun - 19 min drive
  • Puerto Morelos Beach - 21 min drive
  • Petempich Bay - 21 min drive
  • Puerto Morelos Town Square - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Cozumel Intl. Airport (CZM) - 30.6 miles/49.2 km

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Gourmet Marche, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 4 beach bars, a casino, and a nightclub. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Portuguese, Spanish

At a glance

Hotel size

  • 840 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 3 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Boat tours
  • Motor boating
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Shopping
  • Pool table
  • Fishing
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 8 outdoor pools
  • Free water park
  • Arcade/game room
  • Casino
  • Full-service spa
  • Nightclub
  • 8 casino gaming tables
  • 12 casino slot machines
  • Spa tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock

What to enjoy

  • Balcony

Freshen up

  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Renovations and closures

The property will be renovating from October 17 2024 to October 31 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the property will make every effort to minimize noise and disturbance.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Policies

This property does not have elevators.
This property accepts credit cards and cash.

Also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer free cancellation for a full refund?
Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's free self parking.
What are the check-in and check-out times at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
What is there to do at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino and nearby?
Have fun with onsite activities like kayaking, water skiing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino also has 3 swim-up bars, 2 poolside bars, and a casino, as well as a nightclub, a sauna, and a steam room.
Are there restaurants at or near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 9 onsite restaurants, featuring international cuisine.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino like?
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is located on the waterfront, a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers say this property is in a good location.

Reviews

7.0

Good

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing 👏
Takita, 5-night family trip
Verified Hotels.com guest review

6/10 Good

claudia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Have stayed here 4 times this by far has been the biggest disappointment
Alfredo, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Zoe, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Nothing about my stay was anything like I was expecting. It took 5 hours to get a room. No room service NO ocean view out of 9 restaurants we was only allowed to eat in one No whiskey at the bar or in the room. I have paid for an inclusive and a room with Ocean view. I will like to request a refund because I have not received what I have paid for.
Suresh, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Frank, 5-night trip
Verified Hotels.com guest review

6/10 Good

The food and the drink was good but the rooms and the amenities needs work
Gabriela Diaz, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Shashi, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This resort is awesome staff is amazing.
Marlene Fumero, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

GLORIA, 7-night trip
Verified Expedia guest review

6/10 Good

Stuff really friendly
jose, 4-night trip
Verified Expedia guest review

8/10 Very Good

The building we were in was being renovated, therefore there was noise from 7 am - 6 pm. The rooms are clean and spacious. Pools are very nice, but close at 7 pm. You need to make reservations for specialty restaurants via an app. By the time you get in there, all the reservations are taken. We mostly ate at the buffet because we didn’t need a reservation there. The omelette and taco chefs were super nice and friendly. The waitstaff were also very nice and attentive. Restaurants close at 10 pm. Only late service is room service. Which is included in the package, which was a nice amenity. The shows were good and entertaining.
Adriana, 7-night family trip
Verified Expedia guest review

8/10 Very Good

Great entertainment. Property needs to be updated
LEYANI, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I really liked the resort. Everyone was nice and helpful. The different activities for adults and kids. The only thing I didn’t like was the mosquitoes and not having a jacuzzi for people that are not diamond members.
Britney, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Very big hotel, but needs some updating. They are working on it so it’s not too bad. The entertainment was really nice.
Natali Ladron de, 6-night family trip
Verified Expedia guest review

6/10 Good

Ana Esther, 7-night trip
Verified Expedia guest review

6/10 Good

Property needs a major renovation. The furniture inside the rooms are old and falling apart.
Tiffany Koyal, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Worth every penny. Cancun's best resort!
Being a Hotels.com the hotel offered courtesies such as Diamond Club check-in. Samuel. Great hotel.
Brian, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Overall, I don’t recommend Royalton Reveira resort to anyone. Started with room- had go back and forth to active our keys for two days. If you are not in dimond club, you don’t get any reservations to any restaurant, staff keep recommending to book thru app but you cannot make any reservations because dining club’butler reserved and nothing is available for non diamond club. We spent over 4 hours to make a reservation after arguing with staff. When we went restaurant, staff rushed you and you can’t enjoy dinning experience. Drinks were Watertown. When we asked for Don Julio, bar attendant said no and asked if we’re dimond club and few minutes later when I sent my friend, there were no question about dumbos club and she got two shorts of DonJulio. They are very greedy people ask for money every time they serve you. When you are in all inclusive, all restaurants are free to use but they make difficult to enjoy. One of my friend requested to decorate our room for our anniversary and nothing was done. They seriously dropped the quality. Find better resort if you want don’t waste your money and don’t want to spend your quality time in aggravations.
Sukhwinder, 6-night family trip
Verified Expedia guest review

8/10 Very Good

The property was great, only thing that wasn’t great was the Royalton app, it never worked for me and I used two phones. So we weren’t able to make reservations for the restaurants. Everything else was awesome!
Tyese, 5-night family trip
Verified Expedia guest review

6/10 Good

It's the oldest of the Royalton resorts so there were lots of repairs, renovations etc going on. The forst room were put in had tons of ants coming theough a crack in the wall and all over our stuff. We co.plained numerous times and some of the staff just laughed it off until someone turned up to fumigate the rooms at 11pm while our 2 little kids were asleep. The guy barely spoke engliah and insisted 'no toxic'. The ants persisted and after maling a fuss the next day and spending a morning complaining about it, we were finally moved to another room the next evening. The bath tubs had black mould and when we turned on the jacuzzi jets in the bath tubs, copious amounts of black sediment came shooting out. Apart from that, the resprt overall is well maintained and many of the staff work hard.
Dheepika Vaasini, 7-night family trip
Verified Expedia guest review

6/10 Good

Some of the employees were rude. TV did not worl properly. Reservations were difficult to make. Didn't recieve our room service order on our first night.
Victor, 2-night family trip
Verified Expedia guest review

4/10 Fair

It was difficult making dinner reservations, there was never an opening, not to much dining options. Also the hotel should have free transfers to the other hotels within the same property. We paid $40 for a 2min drive to Royalton splash!
paula, 4-night trip
Verified Expedia guest review

10/10 Exceptional

carlos, 5-night trip
Verified Expedia guest review

2/10 Poor

Good morning. I would like to say a little something about Royalton Riviera Cancun. This resort was atrocious - if this is a Marriott property, then Marriott should be ashamed of themselves. My wife and I were stung by at least 60 mosquitos - after using “Off”, from the moment our group got there; all specialty restaurants were booked for the entire visit. The buffet served the same food for lunch and dinner every day; after paying for an excursion, our van pulled over on the highway while meeting another man in a truck and demanded $20.00 per person - only cash/no credit card, or we can’t go any further (we thought we were being kidnapped); after reporting the mosquito bites at the diamond club, we were told to buy meds at the convenient store on the property (neosporin & Advil = $78.00 U.S.); the room was terrible - 1st we paid extra for a King suite and they tried to stick us with a double - but once we finally received our king, it was terrible - maintenance was bad, corrosion in the tub, light fixtures thrown together, phone with no cord, dead mosquitos all on the wall from previous guests, cracks in the wall, sewage smell every evening, areas on the door where someone may have previously tried to break in; also, prices on item within the resort were gauged terribly, including meds. Beware of this location….i do not recommend it, and don’t you recommend it ….it’s like an expensive, high end prison. And yes, I have photos along with plenty more bad information.
CLAUDE, 7-night family trip
Verified CheapTickets guest review