Kawayu Onsen Fujiya

Nice area but very far away, nice to play in the river with hot spring water come up from the river bed !

Front desk hospitaity was excellent but dining service was horrible. The service lady mistakenly received wrong service time order from front desk and repelled us from entering the dining hall. And when we ordered drinks and due to langauge barrier, she dropped the pen very rudely for us to fill in. Never experienced such hospitality in japan ever.

Shuttle buses service was wonderful. Wifi needs serious upgrade in rooms.

Wonderful stay in the amazing area of Wakayama Japan, land of Kumano Koda and waterfalls. We stayed at this ryokan for 3 nights and used as base for exploring the region. The facility was damaged by recent typhoon flooding and just reopened. The restoration was excellent; new flooring, paint, finishes. We had to ask if hotel was damaged! You would not have known. They are OPEN for guests. The service was excellent, meals spectacular. They have a local craft beer which i found to be very good before our usual saki. Service throughout stay was excellent in all aspects. There were enough English speaking staff to provide directions, transportation, etc. The inside and onside Olsen’s were nice, not large but never crowded. My favorite was the outside bath in the early morning. Wifi worked well, if you need it. Strongly recommend this ryokan for the region, you will not be disappointed. We arrived by car as we were going exploring the region. There is public transportation available, a bit more in the summer. Mostly buses. The hotel does provide free shuttle service to and from the World Heritage site little under 2 miles.

Nice and cozy environment. It is a quiet place to stay.

They were very welcoming and helpful even though we speak little Japanese. They helped us plan our day hike and even ensured the bus driver knew we were going to Koguchi so we didn't miss our stop. Food was yummy but it was difficult to know exactly what we were eating.

熊野古道巡礼3日目、熊野本宮大社までゴールして、大社からバスで移動しました。川湯温泉にはバス停が三箇所あり、三番目の「ホテル富士屋　前」で下車すると、ホテルの玄関前で、スタッフの方が迎えてくださいました。下車0分です。泊まったお部屋は、古くて壁紙の汚れやめくれがありましたが、館内は改装されて、清潔で近代的でした。ベットに慣れているせいか、敷布団が硬かったです。でも、巡礼で歩き疲れていたので、爆睡しました。温泉の浴室と、露天風呂とが別になっていて、両方入りました。コインランドリーがあり、巡礼で汗まみれの衣類を洗濯できたので、とても助かりました。食事も美味しかったです。

コロナ対策の為か、スタッフの数が非常に少なく、21時過ぎるとフロントにも人がおらず、問合せができず不便。 スタッフの対応も今一つだった。 お部屋も古く、清潔感も今一つ。。。。 食事はとても美しく美味しかったですが、料理の説明がなく、質問しても、外国人スタッフなせいか説明ができず残念でした。

施設は古いですが清潔に保たれ、不備はありませんでした。大浴場がとても気に入りました。 夜の料理は最高、量は食べきれないくらい。 朝ごはんも小鉢がたくさんあって充実しています。 サービスも良いですし、コロナ対策も万全で安心して泊まれました。 またお邪魔したいと思います。

応対が丁寧、食事も工夫されていて良かった。食事量は多いので、そこだけ調節できると良かった。