Our stay started rough. I reserved a suite back in May. When I arrived, Kyle told me a suite was unavailable that night. However, there was one available the next night. What? Undoubtedly, they were overbooked. How could that be? I reserved my room in, May! I had no choice but to accept the standard room for that night. I told him I would decide about changing rooms. We go to our room and then downstairs for dinner. While having dinner, a gentleman approached us and asked about our stay. I explained to Brian, what transpired. I told him I'd take the suite the next day if, because of the inconvenience, there would be no increase in charge. He said that would be no problem. He left to make the arrangements. When he returned to confirm the change was made, he also gave us complimentary breakfast tickets. I gave him my thanks and complimented him and Kyle for their professionalism and my satisfaction. The next day, Anatasia contacted me when the room was ready.
I would be remiss if I didn't give a shoutout to, Vince. He was so friendly and courteous. He understands, customer service.