6/10 Good
Dec 8, 2024
Front desk staff was MIA
Had difficulties checking in. Arrived at 10pm to find the front desk deserted.
We waited 10 minutes in the lobby, even ringing the bell and checking behind in the staff room. We decided to head out and come back later to try again.
On our return the front door was locked and we were stuck out in the rain. We rang the doorbell but no response. We eventually figured out how to call the hotel, while still out in the rain.
Front desk finally came out to answer the phone and saw us. She was apologetic and said that the front doorbell doesn't work. Could not provide an answer why nobody was around when we first arrived.
Billy
Billy, 1-night trip
Verified Hotels.com guest review