The Hillside Hotel

Horrible! Don't stay there!

The heater/air conditioning unit didn’t work. We (not the staff) finally figured out what was wrong and managed to reset it. The faucet in the sink did not work; it spewed water at the joint, very little came out of the faucet. The hot water pipes in the shower squealed horribly. The room had a sweet cloying smell. We left the fan running, came back after 4 hours, but the smell was still there. There was no fitted sheet on the bed, only a top sheet. We had to ask for it at the front desk, then make the bed ourselves. The blanket was carelessly thrown on a shelf, not even folded. The coffee maker was dirty/unusable. But there was only decaf coffee anyway. And there were coffee stains on the table where the coffee pot was. The floor was not swept. Walking with bare feet in the room was not an option. Very tight quarters. Less than a foot between wall/window and edge of the bed with AC unit cord lying on the floor. We asked for a discount because of all these inconveniences. We were told, “since the reservation is made with Hotels.com, no discount can be given”. We chose the place for the reasonable price, but also it was part of Wyndham hotels so we thought there would be an acceptable standard of quality. We were so wrong!

Stephen, Viaje de 1 noche, abr. 23, 2022

Comentario auténtico de un huésped de Hotels.com

No breakfast was offered. We are way beyond COVID.

pamela, Viaje familiar de 1 noche, abr. 15, 2022

Comentario auténtico de un huésped de Hotels.com

We pulled up to the property. It was run down and in disrepair. The "lobby" was unattended. We waited for 15 minutes after we pushed the buzzer. No one came. We left and went somewhere else. It was appalling!

Glen, Viaje familiar de 1 noche, mar. 30, 2022

Comentario auténtico de un huésped de Expedia

Heat DIDN'T work well. Lady at front desk swore they checked the unit in all the rooms. Yes it turns on, but doesn't stay on. Keeps kicking off after a minute and doesn't heat the room. Was charged by expedia and the hotel, fortunately was refunded by hotel without too much fuss. Dead bugs all over. Bathroom was barely clean. No cleaning had been done behind fridge and microwave and TV. Only reason we looked was we had to plug in the fridge. Was booked for 2 nights, only stayed 1. Could see daylight around door. Had an old Knights Inn sign up. Description calls it a hotel, which implies more than 1 floor. Definitely NOT! Old, outdated MOTEL. Spend a little more and stay elsewhere

Christina, Viaje en pareja de 2 noches, mar. 1, 2022

Comentario auténtico de un huésped de Expedia

The room was dirty filthy there was blood on the bed sheets there was bugs everywhere there were drug addicts outside of my room the sheets weren't changed the floors weren't cleaned the bathrooms weren't cleaned but the concierge was very friendly and gave me my money back

Jacquelynn, Viaje en pareja de 1 noche, feb. 25, 2022

Comentario auténtico de un huésped de Expedia

Stay Away!!

It says there is breakfast. But they have a sign posted stating that the health department won’t allow them to serve breakfast. Which is a complete lie. The comforter is merely a decorative sheet. The room is ice cold. The hotel has no ice or vending machines available. This is by far the worst hotel on the planet!!

Stanley, Viaje de 1 noche, feb. 19, 2022

Comentario auténtico de un huésped de Hotels.com

Beautiful scenery, easy check in and parking.

Bradley, Viaje de 1 noche, dic. 31, 2021

Comentario auténtico de un huésped de Expedia

The room was cramped and dirty. We had to ask for tiolet paper.. King sized bed had two small pillows.

Diane, Viaje familiar de 2 noches, dic. 3, 2021

Comentario auténtico de un huésped de Expedia

Check in bullet proof glass window.

Ray, Viaje en pareja de 1 noche, nov. 20, 2021

Comentario auténtico de un huésped de Expedia

Even checking in around 8pm, the staff was reluctant to open the door and let us in. When asked to provide another blanket, I was told to walk to the office for it because the staff didn’t want to walk outside at night after dark. The blanket didn’t look clean. No ice machine. Noisy heater. Furnishings and linens were old. Overall, just not a very nice stay. I won’t be back and I don’t recommend it.

Christina, Viaje entre amigos de 1 noche, nov. 8, 2021

Comentario auténtico de un huésped de Expedia