Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)

Lovely stay at Mai Khaolak, staff friendly and helpful. Rooms of good sizes, plenty of pools and great surroundings. Definately will be going back.

Cat, Viaje de 8 noches, oct. 19, 2018

Comentario auténtico de un huésped de Wotif

Staff great. Food good. Nice hotel for family No complaints

L W K, Viaje familiar de 7 noches, sep. 27, 2018

Comentario auténtico de un huésped de Hotels.com

Pool access deluxe room

Hotel staff are very friendly and helpful. One of the best hotel in Kai Lak.

Gary, Viaje de 3 noches, ago. 16, 2018

Comentario auténtico de un huésped de Expedia

Good place for kids but not for discerning adults

The rooms were spacious with two separate rooms where the lounge could be made up into another double bed to accommodate parents and children in separate rooms and the pools were extensive with lots of separate areas with lounges. The children’s pool area had an excellent water slide area although there were a few injuries while we were there. The breakfast was ample and I loved the fact there was a selection of freshly squeezed juices, including my favourite, carrot juice. However, the resort was badly let down with its cleanliness. Dirty plates were left outside rooms for days, attracting wildlife and ants and often rooms weren’t cleaned until late afternoon and even 9pm one night, when the children were in bed. The cleaning was very superficial with a quick wipe over of surfaces. Toiletries were often not replaced and had to be asked for. Having read other bad reviews about the hotel, it did appear as though the hotel was trying to look as though they were doing something about it as towards the end of our stay they had staff taking photos of each other performing customer service. This was particularly evident in the breakfast area where someone was being photographed on one occasion going around talking to guests. Of course this only happened when the photographer was in tow.

Jenny, Viaje familiar de 5 noches, jul. 14, 2018

Comentario auténtico de un huésped de Hotels.com

Terrible. Don't book here!!

Hotel under renovattion. Mostly closed down. Like ghost town with disappointed guests and disinterested staff. was offered a refund for our eaarly departure ut have not heard back since, even after several emails. Never again. Isolated location with nothing to do. Lot of stray dogs for the kids to play with.

Heidi, Viaje de 7 noches, jun. 17, 2018

Comentario auténtico de un huésped de Lastminute

Wonderful restful holiday, lovedthe pool and beach, Will come back again

Viaje de 14 noches, may. 13, 2018

Comentario auténtico de un huésped de Expedia

Discrimination against Asian guests by some staff

At breakfast one morning, I asked for two fried eggs at the omelette corner. A couple of minutes later, I returned to get the eggs, which were just about ready. At that moment, a European guest came and asked for the same. The female staff making the eggs put the done eggs on a plate and was about to give it to the European guest first right in front of me. Only when I said ‘that’s mine’ did she withdraw the plate from the European guest and give it to me. After breakfast, we found water gushing out from the toilet bowl in our room. After fifteen minutes and two calls without any help coming, I went to the front desk personally. The staff were all engaged with various guests, so I queued up. A European lady then came and stood beside me. Then, a staff came out from the office behind. He came across to us and asked the European lady how he could help, totally ignoring me. I said to him ‘Excuse me’ twice, but he pretended not to hear me. Only when I said ‘Can you hear me?’ did he turn to me. I told him I was queuing up before the European lady came, and demanded to know why she was served first. A female staff noticed what was happening, came over and indicated to the male staff to leave. She then resolved the toilet problem for me. The next morning at the omelette corner, the same lady, obviously recognizing me, vengefully went ahead to serve a European guest who came later than me first. I've told the head manager and restaurant service manager about these incidents.

Wing Kam Raymond, Viaje en pareja de 3 noches, mar. 4, 2018

Comentario auténtico de un huésped de Hotels.com

Nice hotel next to the beach

Stayed there last year and again this year. New section opened and older section under renovation. Very peaceful and relaxing. Close to beach restaurants. Much quieter than Phuket. Staff absolutely wonderful. Nothing is too much trouble. Rooms very spacious and the beds were soooo comfortable. Lovely new lagoon pool with pirate ship and water park for younger children. Adult only section with their own pool. Hzd a great time.

Jazz, Viaje en pareja de 8 noches, ago. 13, 2017

Comentario auténtico de un huésped de Expedia

quiet and convenient hotel

We are a retired Australian couple and we have stayed at the hotel twice in the last 3 months. We went with a Luxury Escapes package for 8 nights and it was so good we returned for 4 nights on our way back from Europe. the hotel is good value for money and offers a great breakfast in the nightly rate.

Retired Aussies, Otro tipo de viaje, ago. 10, 2014

Comentario auténtico de un huésped de Expedia

Stunning hotel!

We had stayed in 3 other 5 star hotels before arriving at Mai Khao Lak, when we entered our pool access room we were blown away by how gorgeous the room was. It was clean spacious contemporary thai style and our room was opposite the swim up bar. My Fiancé loved the pool and the cocktails were divine! The service is unbelievable, everyone is attentive to your needs. It is kid friendly, we have a two year old we will bring here on our next trip. Great breakfast buffet too. Overall an excellent resort worthy of 5 stars.

Travelbug, Viaje romántico, nov. 1, 2013

Comentario auténtico de un huésped de Hotels.com