6/10 Good
Dec 15, 2024
Rooms not clean
I checked in through the app at 1pm and they said my room would be ready at 3, which is normal check in. My room was not ready till 4 as I watched other people walk In and immediately get a room.
We got to the room and the conditioner was empty in the shower. I asked 3 times and it was never refilled.
I smelled something off, I found a baby bottle with rotten milk. I can only imagine how long it had been there. This bother me as it only took me lifting up my pillow to find it. Did they even clean/change the sheets? Called the front desk and asked the to come get the rotten milk bottle but as we left 12 hours later it was still outside the room.
Breakfasts was not good. The sausages were dry and over cooked and the eggs had pools of water in them.
We stayed at this hotel last year and had an entirely different experience.
For over $250 a night, we were very disappointed. We won’t be coming back next year
Nicole
Nicole, 2-night family trip
Verified Hotels.com guest review