I stayed at GHL Arsenal Hotel in Cartagena to celebrate my cousin's 37th birthday, and the experience exceeded all expectations. From arrival to departure, the hospitality was superb, thanks in particular to Alfonso, who went above and beyond to make our trip memorable.My cousin wanted to get her hair braided at a local salon, and Alfonso expressed concern about the area. He arranged for a trusted person to safely take us there and back. He treated us like family, ensuring we felt safe and cared for throughout our stay.While my cousin was out, Alfonso helped us find decorations to surprise her when she returned. Not only did he direct us to the right shop, but he personally walked us there! Later, the hotel also delivered a small birthday cake to her room, which was a wonderful surprise.On the morning of my cousin's birthday, the staff surprised us again by singing "Happy Birthday" as she came down from her room—a beautiful and unexpected gesture that made the celebration even more special.The hotel was very accommodating when we had to check out early for an excursion but had a late flight. They let us use the pool area to freshen up, which we greatly appreciated.Breakfast was amazing with a variety of fresh fruits, tortillas, chicken, and attentive staff. And the rooftop infinity pool with stunning views of Cartagena was the perfect way to unwind. I can’t wait to return!