When visiting Concepción, Mercure Concepción is a great choice to consider. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge.
Languages
English, French, German, Portuguese, Spanish
At a glance
Hotel size
138 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (dogs and cats only, 2 total, up to 44 lbs per pet)*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Electric vehicle charging point on site
Offsite parking within 1 ft (USD 10.32 per night)
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
24-hour room service
Snack bar/deli
Water dispenser
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Fitness center
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Window screens
Sleep well
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 19 per person
Airport shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Pets
Pets are allowed for an extra charge of USD 46 per pet, per stay
Parking
Parking is available nearby and costs USD 10.32 per night (1 ft away)
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Atton Concepcion Hotel
Frequently asked questions
Does Mercure Concepción offer free cancellation for a full refund?
Yes, Mercure Concepción does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Concepción ?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 44 lbs per pet. There's a charge of USD 46 per pet, per stay. Food and water bowls are available.
Is airport shuttle service offered by Mercure Concepción ?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Mercure Concepción ?
Check-in start time: 3 PM; Check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon.
Is there an onsite casino at Mercure Concepción ?
No, this hotel doesn't have a casino, but Casino Marina del Sol (10-min drive) is nearby.
What is there to do at Mercure Concepción and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Mercure Concepción ?
Yes, there's an onsite restaurant.
What's the area around Mercure Concepción like?
Mercure Concepción is a short 6-minute walk from Concepción Station and 19 minutes' walk from Parque Ecuador.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Check In was at 3pm instead of 2pm, as most hotels in Chile use to.
Paper bin in the bathroom was dirty when we arrive to the room. When you get a shower you'll spread a lot of water in the bathroom floor. Bathroom doesn't have an exhaust fan.
Hotel doesn't have Room Service.
Verified traveler
2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jun 8, 2023
Good, not great
Very good service. Clean and nice. Food was ok, but few options in the menu. Breakfast was so-so
Jose
Jose, 3-night business trip
Verified Hotels.com guest review
6/10 Good
May 7, 2022
Next time would go somewhere else.
The room was dirty, no glasses in the bathroom, food at the restaurant was poor. Service was fine, but would not stay at this place again.
Luis
Luis, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Feb 19, 2022
Adriana
Adriana, 1-night trip
Verified Hotels.com guest review
6/10 Good
Jan 23, 2022
Hotel de paso
Hotel esta bien ubicado, pero es ruidoso al estar al lado de la linea del tren, el desayuno es mediocre, al llegar muy lenta la recepción, solo 2 almohadas en la cama, mala limpieza de la habitación
Boris
Boris, 2-night trip
Verified Hotels.com guest review
4/10 Fair
Jan 22, 2022
Very small rooms, breakfast ok but they have to serve you from a very small buffet
LORENA
LORENA, 1-night romance trip
Verified Expedia guest review
6/10 Good
Jan 21, 2022
Disappointing
Disappointing overall. For a brand name hotel like Mercure it was a disappointing. There is no hotel parking and you have to use the public car park next to the hotel and pay. The check in process was the slowest I have ever experienced. The room was ok how not very clean. The bathroom was dirty in the corners. Long hairs everywhere. General maintenance was poor. The entrance from the car park was closed. One of the three lifts was not working- which is frustrating as they are slow and you are only allowed 2 people in the working lifts due to Covid restrictions. Two of four the lobby toilets were out of use. The toilet roll holder was broken in our bathroom. The soap tray in the shower was broken. There was only one drinking glass in a double room. And only one pillow each. Dispute being on the 13 floor the noise from below (trains cars and dogs) was still loud. Overall just disappointing!
Mark
Mark, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 25, 2021
Gran lugar para estar, todo el personal muy amable
Carlos
Carlos, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Dec 14, 2021
The location near downtown and airport was very good. Coffee was good - not the usual Nescafé powder.
There was a mixup with my credit card, but the staff corrected it quickly and they were very friendly.
Hugh
Hugh, 1-night business trip
Verified Expedia guest review
8/10 Very Good
Nov 29, 2021
Tomás
Tomás, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 30, 2021
Valentina
Valentina, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 11, 2021
Felipe
Felipe, 1-night trip
Verified Expedia guest review
6/10 Good
Jul 27, 2021
I like room service
The hotel is close to the train line so is a bit noisy
Verified traveler
1-night business trip
Verified Expedia guest review
2/10 Poor
Jul 27, 2021
Joaquin
Joaquin, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 3, 2021
Great place to stay, great location, great service, good food
Verified traveler
1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Mar 27, 2021
Great hotel and great services, it was an amazing experience
Verified traveler
1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jan 16, 2021
Antonio
Antonio, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 21, 2020
Magical weekend
The room was very clean, all of the people were very nice and accommodating, they even allowed us to take 2 sandwiches at breakfast, and bring delivery local food to our room. The TV had an HDMI input so it was easy to stream anything from my MacBook.