When you stay at 9Hotel Mercy, you'll be in a great location, within just a 10-minute walk of Rossio Square and Avenida da Liberdade. You can unwind with a drink at the bar/lounge, and buffet breakfast is available daily. This boutique hotel is also within a 15-minute walk of Santa Justa Elevator and Commerce Square. Fellow travelers say great things about the helpful staff and location. The property is just a short walk from public transportation: Largo Trindade Coelho Stop and Praça Luís de Camões Stop are steps away.
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets allowed (dogs and cats only, 1 total, up to 15 lbs per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Offsite parking within 328 ft (EUR 21 per day); reservations required
Transfers
Airport shuttle on request (available 24 hours)*
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Traveling with children
Children stay free (see details)
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2012
Safe-deposit box at front desk
Terrace
Library
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible registration desk
Wheelchair-accessible lounge
Raised toilet seat
Low-height counter/sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
IPod docking station
32-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning
Minibar
Espresso maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Premium bedding
Freshen up
Private bathroom
Bathtub or shower
Rainfall showerhead
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free newspapers
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Local maps
Special features
Dining
Le 9 Bar - This bar serves breakfast only.
Fees & policies
Refundable deposits
Deposit: EUR 200 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 7.5 for children
Airport shuttle service is offered for an extra charge of EUR 40 per vehicle (one-way, maximum occupancy 4)
Children & extra beds
Airport shuttle service for children up to age 17 costs EUR 40 (one-way)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night
Parking
Parking is available nearby and costs EUR 21 per day (328 ft away)
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon
Frequently asked questions
Does 9Hotel Mercy offer free cancellation for a full refund?
Yes, 9Hotel Mercy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at 9Hotel Mercy?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 15 lbs per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.
Is airport shuttle service offered by 9Hotel Mercy?
Yes, an airport shuttle is available. The charge is EUR 40 per vehicle one-way.
What are the check-in and check-out times at 9Hotel Mercy?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at 9Hotel Mercy?
No, this hotel doesn't have a casino, but Lisbon Casino (10-min drive) is nearby.
What's the area around 9Hotel Mercy like?
9Hotel Mercy is in Lisbon Old Town, a short 1-minute walk from Largo Trindade Coelho Stop and 6 minutes' walk from Rossio Square. Travelers say that the hotel is in a great location.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 14, 2024
Mark
Mark, 5-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 4, 2024
Amrinder
Amrinder, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Oct 21, 2024
Edmund
Edmund, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 18, 2024
Noah
Noah, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 11, 2024
Reshma
Reshma, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 20, 2024
Frank
Frank, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 7, 2024
This hotel is in a great area for tourist. We arrived a bit early around 11 am and no room was available. We were asked to return at 3pm for a room. I was a bit disappointed that after flying all night and arriving at 10am. Got to the hotel at 11am. We were told that the room would be ready at 3pm and however the room was not ready at 3pm. We had to wait longer to get a room.
Besides the arrival problem the hotel was 8/10 to me.
Verified traveler
3-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 4, 2024
Lourdes
Lourdes, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 25, 2024
👍
David
David, 1-night trip
Verified Orbitz guest review
8/10 Very Good
Aug 24, 2024
I had stayed in Lisbon previously on this same trip--we left to go to The Algarve and needed a place when we returned. This location is much quieter than Chiado but still located near Bairro Alto and other restaurants, sights, etc are within easy walking distance. The hotel is definitely a boutique hotel--smaller, darker more modern rooms, but well-apppointed. I did not have breakfast but it is available. The only negative is that the power to the rooms kicks in when you open your room and insert your key --rooms heat up a bit during day while you are out touring but they do cool quickly. Depending the area of town you would like to be in --and for a reasonable rate --I was very comfortable here!
Julie
Julie, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 24, 2024
We booked this property last minute, as our previous reservation cancelled on us. It was perfect! Perfect location, nice breakfast included. It was quiet at night, great staff, clean and spacious room. We will definitely stay here again!
Lisa
Lisa, 3-night trip
Verified Expedia guest review
6/10 Good
Aug 22, 2024
This hotel is centrally located to everything and the staff was friendly and accommodating. Its a decent place, but the facilities could use an upgrade as it is a bit dated. AC was modest. I ended up changing hotels for a better than average experience.
Ivan
Ivan, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 17, 2024
Had an absolute blast in Lisbon staying at 9Hotel Mercy! Amazing location, great space, lovely staff. Shout out to Nita and her Espresso Martini!
Sam
Sam, 5-night romance trip
Verified Expedia guest review
8/10 Very Good
Aug 8, 2024
Great location, near to bars and restaurants. 10 minute walk (downhill) to the main square (Praça do comércio). Hotel rooms are comfortable but showing signs of wear and tear.
David
David, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 8, 2024
The property is VERY clean. The beds are VERY comfortable! It’s located perfectly near everything. They have restaurants, gelato and a mini store right by the hotel. Any time I had questions the staff were eager to assist and provide assistance. I highly recommend this hotel.
Kionia
Kionia, 4-night trip
Verified Expedia guest review
8/10 Very Good
Aug 8, 2024
Lovely staff especially Isabella lovely breakfast options and well situated.
katya catherine
katya catherine, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 8, 2024
The room decor was really nice. Spacious and clean.
Mary
Mary, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 4, 2024
Roger
Roger, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 4, 2024
Fantastic property
Harbani
Harbani, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 1, 2024
Very nice location close to carmo convent. 24/7 front desk staff, clean and spacious modern rooms and bathrooms. Great service overall and great value for price
Alba
Alba, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 31, 2024
I enjoy the 9Hotel Mercy. I have stayed there in the past. The rooms are spacious and contemporary. The hotel is in the center. I am staying there again later this trip.
Edward
Edward, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 31, 2024
Usman
Usman, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 30, 2024
Paul erich
Paul erich, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 28, 2024
David
David, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
Jul 24, 2024
Excellent! I love the great customer service with early checkin and greetungs everyday when I walk past the desk. Room was great too- modern and clean. Wish there were wash cloths though. I must admit that the $15 hotel breakfast is pretty overpriced but everything else was worth the money.