OYO Hotel Dunnigan I-5 West, Dunnigan

Horrible and full of cockroaches

The front desk lady was extremely gracious and wonderful.Bed and piloows were comfy. The room was clean but the 2 night lights didn't work, Mould on the ceiling in the bathroom which looked like they try to paint it over but still very much visible. The toilet tank leaked water after each flush. Had an unrefundable for the next stay on the 7/13, hope I will get a better room please.

Jenna the front desk lady was so freaking nice!! I cannot express how wonderful she!!! The only good thing about this hotel. Made the reservation on hotels.com. Most the reviews were bad because of the staff. How ever mine was all physical. First. We pull up, looks super sketch. We couldn’t even find the front desk. I had to call Jenna politely told me where it was and I found it. Once we got out of the car there was bugs everywhere.. not a good first sign but I give the benefit of the doubt. Check in was GREAT!! She was so nice! Walk to our room. Upon walking in it smelt gross, Rooms looked decent at first glance. Then you start looking closer, several several chipped paint marks, dents on the mini fridge, our security latch was totally broken. Just looked like it’s not taken care of or cleaned probably that’s when I started looking. There’s spider webs in the corners, i we t to take a shower and there’s a glob of hair on the towel folded into it Hair all over the other towels. Then my boyfriend comes in and tells me there’s a roach coming under the door. Go to the front and ask for a new room go into that one and same thing only there’s visible dirt on the ground everything looked like it hasn’t been Cleaned in weeks. And again still bugs, ants, roaches, flys spiders you name it. Gross!!! I have never had to ask for my money back from a notel And what’s worse is they change the name on yelp so you can’t see the bad reviews. Do not stay here or Next door!!

Got into the room which was rather large compared to most. Thought it was great until the next morning when the toilet would not flush. I went to front desk to to let receptionist know and she went and got me a toilet plunger to plunge it myself....being a manager over numerous areas of customer service, I was shocked to say the least.

Fridge was so loud I had to unplug it to get some sleep. Receptionist looked very angry in the morning for some reason and was very unpleasant when checking out

Let me start off by saying... For the price, you can't beat it... The rooms are simple. The beds are comfortable and the shower water pressure is awesome... Here's where the attention to detail comes into play... Upon check-in i noticed a print out in the upper left of their safety glass stating their policy on towels. So i almost instantly requested for a couple more towels and rags... All of which were gladly given.... Here's where the issue comes into play. I did not ask for clarification as to which items received were considered rags and which ones were towels. So it was quite the surprise upon check out to hear that I was not getting my security deposit back for towels that I thought were rags to be considered now destroyed. After extensive communicating back and forth in as professional of a manor as I could muster in that moment. I was able to figure out that if I was able to get the stains out of their towels that are now considered destroyed, then I could get my deposit back.... Long story short...

We were just passing through and just needed a good night's sleep. It was a great value and it was just what we needed.

The staff is very friendly. We stayed for two nights and had three different rooms due to a few little hiccups. The pool did not have any water, which was a shame because the kids wanted to swim!

I’ve stayed here 2 times in the last 3 days. The price is low. But each time I find the room has a heavy thick perfume like smell. The first time I was able to open windows & doors & the wind was blowing hard and cleared the smell out. This time it’s still here despite opening the door & the window. It’s a terrible choking smell. Both times the WiFi doesn’t work. Tell your customers b4 thy reserve rooms that u have no internet.

The property advertised they offer WiFi but my room did not get it. When I mentioned the issue to the office there was no resolution to the matter. She restarted the system but my room was too far to get a connection and I went with no WiFi. I was there for 6 days and I was shocked they would not eve offer a late checkout at 12 instead of the usual 11am. The bed was very uncomfortable as well. I wouldn’t recommend this hotel to anyone. I’m very disappointed in their accommodations and customer service.