Grand Hotel Italia

The positives were...Lovely decor, comfy room, friendly and helpful reception. The breakfast was lovely. Negatives.... there were 3 weddings on and the music was loud and clashing. There was nowhere to have dinner except the bar, which was noisy from the wedding music and the menu choice was limited. We opted to eat in our room. One bar staff member was rude and unhelpful when I asked for clarification on 2 of the dishes. We opted for Caesar chicken salad which was actually the worst food I have tasted in Transylvania all week, and the staff did not pay proper attention to what we ordered. Disappointing. The swimming pool is open to the general public so was not at all relaxing as there were several families in the pool.

Grandiose lobby. Breakfast food disappointing for a 5 star hotel. Guests be aware! On weekends they are using the food from previous nights parties for next day breakfast!

Very nice hotel, excellent breakfast, friendly staff

The front desk staff (especially Dan) was fantastic and when my husband and I had a drink at the bar the night of our visit, the bartender was friendly and funny. My problem was breakfast - the service was TERRIBLE. Only one server acknowledged my husband and I and that was only one time when we asked “can we sit here” and she gave us a curt “yes.” Although breakfast was a buffet, the description offered eggs to order. There was no sign of any eggs being made at the buffet, but the same unfriendly server brought other people in the restaurant eggs from the kitchen along with cappuccinos and other types of coffee drinks. And she was interactive and pleasant with those other people. Frankly, I was offended by the lack of attention and it cast a pall over the entire experience.

Really enjoyed our stay at the hotel! Attentive staff, clean and comfortable rooms, nice amenities! We really enjoyed the pool and the good breakfast! Very quiet area and plenty of parking! Will be back!

Amazing hotel. Great rooms. The pool is great - slightly heated! Breakfast incredible. Brilliant value for money

I checked in and wasn’t even welcomed, I was asked if I had a reservation and I said I did. I was given a key to my room and I was waiting for someone to help me with my luggage but no one came. At a 5 star hotel you expect for someone to help you carry your luggage to your room. No one did. I had a friend joining me at the swimming pool and for outsiders there is a fee to pay to use the swimming pool. Three different staff members asked for three different fees. They should have the same price regardless who is asking. The hotel was clean and the food was good.

Lovely grand hotel with great staff always happy to help. This is our second stay and we will definitely back again.

It looks amazing however, lots of broken bits and pieces and light panel in our room kept flashing all night. The pool you had to pay to use and it wasn’t cheap. Hardly anyone used it

They could improve the A/C units, the lowest setting was 22C and the power of the unit was not enough for the size of the room. Summers in Romania can be quite hot